Customer Success Manager

hace 7 días

Guadalajara, México Paystand A tiempo completo

**Paystand**

Nestled in the beautiful Santa Cruz mountains, just south of Silicon Valley is where we started. Then stepped into unique and historic Guadalajara, the Mexican Silicon Valley; and Salt Lake City, with the dramatic backdrops of the mountains of Utah. With brand new offices in strategic South San Francisco & twin cities' leading tech hub Minneapolis, Paystand's momentum has been recognized with its third-year in a row inclusion on the Inc. 5000 list of fastest-growing companies & the recent acquisition of Yaydoo.

Our mission is to unlock capital efficiency for enterprise businesses through our transformative "Payments as a Service" platform. Our smart billing and payment network uses revolutionary internet, blockchain, and FinTech services to digitize receivables, automate processing, reduce time-to-cash, lower transaction costs, and produce new revenue for our clients. Paystand is venture-backed, having been consistently recognized as one of the top innovators in FinTech, and fastest growing companies in the world.

**Responsibilities**
- Own the success and health of your assigned clients by developing strategies aimed to increase engagement and revenue while mitigating churn
- Become a trusted advisor; develop consultative relationships with assigned territory of customers by delivering value, sharing best practices and acting as the voice of customer internally
- Drive product adoption and usage of the Paystand platform throughout the customer journey
- Achieve quarterly expansion and upsell targets and renewal forecast
- Identify upsell and cross sell opportunities through customer interactions, and develop a specific strategy to align with customer business objectives
- Negotiate win-win outcomes for customer and Paystand
- Collaborate with multidisciplinary teams to provide your accounts with a flawless experience regardless of their needs
- Develop an exhaustive understanding of the Paystand Platform and how that ties into customer A/R strategies
- This is an individual contributor position

**Qualifications**
- 2-4 years of prior experience in Customer Success or Account Management, preferably in a SaaS environment
- Strong customer success skills and demonstrated ability to to work through difficult conversations, with the goal of preserving relationships
- Growth mindset, proactive, and a bias for action
- Excellent communication, listening, facilitation, and negotiation skills
- Strong data analysis, organizational, and prioritization skills
- Comfortable building decks and presenting to high-level executives
- Demonstrated ability to learn and teach new skills quickly.
- Thrives in a fast-paced environment and can adjust priorities on-the-fly
- SFDC/Hubspot literacy and proficiency
- Willing to Travel
- Previous experience in a fast-paced customer-facing position, preferably technical customer support with a SaaS solution

**Big Plus**:
- Working knowledge of Netsuite, Sage, Magento, WooCommerce, and Xero
- Experience working in finance or accounts receivable

**Perks**
- Salary + competitive equity in a high-growth-stage startup.
- Flexible in-office work model.
- 401k.
- Stock Options.
- Generous PTO (vacations) & sick days.
- Free snacks & paid meals.
- Your own equipment & tools.
- Opportunity for advancement & growth in a rapidly expanding team.
- Mentorship, learning & education programs.
- Smart, motivated team that likes to have fun.
- Mission-driven culture, where your work matters.

**Availability**:

- Bay area/Scotts Valley, CA. Salt Lake City area, UT. Minneapolis, MN. Austin, TX. Guadalajara area, MX. Hermosillo, MX.

**This is NOT a remote position.** **All roles on-site only.** **Only English resumes will be considered.**
- **No external recruiters please**_

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