Customer Success Manager
hace 6 días
At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively.
**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.
We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.
At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.
**What will you be doing?**
- Provide a good and high-level customer service.
- Ensure we meet and exceed our client's expectations regarding employee performance.
- Regular 1on1s and coaching to leaders.
- Strategic Planning and customer growth.
- CRM and internal software updates.
- Client Relationship Management: Build and maintain strong relationships with clients to understand their staffing needs and provide tailored solutions.
- Collaborate with clients to address concerns, resolve issues, and ensure overall satisfaction.
- Identify client opportunities for service enhancement and expansion
**Why do our employees choose us?**
- **Pay & Perks**: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.
- **Great Environment**:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- **Work-Life Balance**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.
- **+Plus**:amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.
**Requirements**:
**Who you are**:
- At least 1 year of experiencie as a Customer Success Manager or Key Account Manager
- Knowledge of the logistics industry or some background related
- Ability to multi-task and perform several duties at one time
- Ability to establish and maintain effective working relationships with clients and
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Web software and familiar with Microsoft Office products - including Word, Excel, PowerPoint, Outlook, etc.
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