Customer Success Manager

hace 3 meses


guadalajara, México DearDoc Corp A tiempo completo

Who we are...

DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.

Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.

Location: Remote, Guadalajara Mexico

Salary Range: Base - 35,000 MXN per month plus a Quarterly Bonus

**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**


Benefits
  • Unlimited PTO
  • 11 Paid Holidays
  • Annual Week off For the Holidays
  • $150/month USD stipend towards health insurance
Essential Functions & Responsibilities
  • Pillars: Revenue Management, Product Adoption, Customer Advocacy
  • Meet and exceed net churn, renewal revenue, and upsell revenue goals
  • Identify and close opportunities for expansion within your Book of Business
  • Manage cancellation requests within the SLA guidelines
  • Meet and exceed product adoption goals
  • Drive product/feature adoption with solution-based consultations with customers
  • Identify and resolve at-risk adoption indicators within SLA
  • Report product feedback to product team
  • Maintain strict adherence to customer follow-up SLAs - We never want a customer to ask for an update.
  • Solicit for advocacy opportunities (i.e. case studies, testimonials, webinar panelists, etc.)
  • Conduct regular success calls & business reviews with customers
Skills & Background
  • Minimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management role
  • Proven ability to manage a large book of business - you are not intimidated by 100+ accounts
  • Ability to deepen the relationship with clients through consistent upsell/cross-sell opportunities
  • Success in a high-growth environment and adaptable to change
  • Strong project management with a strict attention to detail
  • Deep customer empathy and emotional intelligence
  • Keen eye for opportunities to increase revenue
  • Great interdepartmental communication skills
  • Resilient and hardworking (GRIT)
  • A positive, polite, confident, sincere and friendly disposition
  • Ability to think dynamically and solve problems
  • Team Player

DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.

We look forward to reviewing your background and connecting shortly to learn more about you

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