Front of The House Manager
hace 5 meses
By maintaining efficient operations at the forefront of the business, where frequent client interactions take place, the Front of the House Manager plays a pivotal role in preserving high levels of customer satisfaction, which is essential for the success of any hospitality enterprise.
Key responsabilities:
- **Staff Management**: Recruit, train, create schedules for, and supervise front-of-house staff members. Ensure that all employees are well-informed about their responsibilities and adhere to service standards.
- **Customer Satisfaction**: Swiftly and effectively address customer concerns. Make decisions on how to handle complex service issues. Implement strategies designed to enhance customer satisfaction.
- **Service Quality Control**: Regularly monitor service quality through direct observation and by gathering feedback from customers and staff to identify areas for improvement.
- **Compliance**: Ensure that the establishment complies with front-of-house operations' health and safety regulations.
- **Financial Management**: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.
**Requirements**:
- Bachelor degree in Hospitality Management or related field
- Proven experience in a similar role for a minimum of 3 years.
- Strong leadership skills with an ability to motivate and inspire a team.
- Excellent interpersonal skills for dealing diplomatically with customers and staff.
- A keen eye for detail which contributes towards maintaining high standards throughout the front-of-house areas..
- Knowledgeable about hospitality industry best practices.
- Demonstrates exceptional communication skills, both written and verbal, in English and Spanish.
- Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele.
- Strong problem-solving skills to handle challenging situations that may arise in a multicultural environment.
- Proactive approach to identifying and addressing customer needs and concerns.
**Benefits**
- Competitive salary and benefit scheme
- Private Health Insurance
- Life insurance
- Training & Development
- Performance Bonus
**Location**:
- Mexico, San Miguel de Allende
Department:
- Front Office & Guest Relations
Employment type:
- Full-time
**Experience**:
- Mid-Senior level
-
Front of The House Manager
hace 5 meses
San Miguel de Allende, México Belmond A tiempo completoBy maintaining efficient operations at the forefront of the business, where frequent client interactions take place, the Front of the House Manager plays a pivotal role in preserving high levels of customer satisfaction, which is essential for the success of any hospitality enterprise. **Key responsabilities**: - Staff Management: Recruit, train, create...
-
Front of House Operations Manager
hace 1 mes
San Miguel de Allende, Guanajuato, México Belmond Management A tiempo completoJob Title: Front of House ManagerAt Belmond Management, we are seeking a highly skilled and experienced Front of House Manager to join our team. This is a key role that requires a strong leader who can maintain efficient operations at the forefront of the business, ensuring high levels of customer satisfaction.Key Responsibilities:Staff Management: Recruit,...
-
Front of House Operations Manager
hace 1 mes
San Miguel de Allende, Guanajuato, México Belmond A tiempo completoAs a key member of the Belmond team, the Front of the House Manager plays a vital role in ensuring exceptional customer experiences in our hospitality establishments.Key Responsibilities:Staff Management: Lead and develop a high-performing front-of-house team, focusing on recruitment, training, and scheduling to meet business needs.Customer Satisfaction:...
-
Supervisor(a) de Front of The House
hace 1 mes
San Miguel de Allende, México Belmond Management A tiempo completo¡Únete al equipo de Belmond como Supervisor de Front of the House! En este emocionante rol, serás la cara de nuestro hotel, asegurándote de que cada interacción y experiência sea memorable y esté impregnada de la calidez y excelencia que nos caracteriza. Desde la llegada hasta el check-out, tu enfoque en el servicio al cliente y tu liderazgo...
-
Supervisor(a) de Front of The House
hace 1 mes
San Miguel de Allende, México Belmond A tiempo completo¡Únete al equipo de Belmond como Supervisor de Front of the House! En este emocionante rol, serás la cara de nuestro hotel, asegurándote de que cada interacción y experiência sea memorable y esté impregnada de la calidez y excelencia que nos caracteriza. Desde la llegada hasta el check-out, tu enfoque en el servicio al cliente y tu liderazgo...
-
Supervisor(a) de Front of the House
hace 1 mes
San Miguel de Allende, México Belmond A tiempo completo¡Únete al equipo de Belmond como Supervisor de Front of the House! En este emocionante rol, serás la cara de nuestro hotel, asegurándote de que cada interacción y experiencia sea memorable y esté impregnada de la calidez y excelencia que nos caracteriza. Desde la llegada hasta el check-out, tu enfoque en el servicio al cliente y tu liderazgo inspirador...
-
Luxury Front of House Manager
hace 6 días
Ixtapan de la Sal, México Montage International A tiempo completoEmpowering Careers in Luxury HospitalityWe are seeking a highly skilled and passionate Luxury Front of House Manager to join our team at Montage Los Cabos.About the RoleThis is an exciting opportunity to take on a leadership role in our dynamic Front of House team, delivering exceptional guest experiences and driving sales growth. As a Luxury Front of House...
-
Chief Hospitality Operations Manager
hace 2 semanas
San Miguel de Allende, Guanajuato, México Belmond A tiempo completoAt Belmond, we are seeking a highly skilled Chief Hospitality Operations Manager to oversee the front-of-house operations of our esteemed establishment. This pivotal role requires an individual with exceptional leadership abilities and a deep understanding of the hospitality industry.Key Responsibilities:Staff Management: Recruit, train, and supervise...
-
Asistente de Ventas en House Of Protein
hace 1 hora
Valle de Bravo, México House Of Protein A tiempo completoPerfil del PuestoBuscamos a un Asistente de Ventas para unirse a nuestra dinámica tienda de suplementos y bebidas proteicas en House Of Protein. En este rol, serás responsable de brindar atención excepcional a nuestros clientes, asesorándolos sobre nuestros productos y asegurando que su experiencia en el área de mostrador sea inolvidable.Algunas de tus...
-
Front of House Manager
hace 5 días
Ixtapan de la Sal, México Montage International A tiempo completoLive Your PassionWe are seeking a passionate and dedicated individual to join our team as a Front of House Manager in the IMPACT Food & Beverage program at Montage Los Cabos.This is an exciting opportunity for someone who loves working with guests, creating memorable experiences, and being part of a dynamic team.About the RoleThe ideal candidate will have a...
-
Membership Manager
hace 2 meses
Ciudad de México, CDMX Soho House & Co. A tiempo completo**The role** At Soho House the **Membership Manager** is responsible for directly looking after, recruitment of new members, and maintaining the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct....
-
Front Office Manager
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryAs a Front Office Manager at Marriott International, Inc, you will be responsible for leading the front office team to deliver exceptional guest experiences. This role involves overseeing all front office functions, including guest arrival and departure procedures, and ensuring that the team is working efficiently to meet the needs of our...
-
Supervisor de Recepción
hace 2 semanas
San Miguel de Allende, México Hotel Casa Sierra Nevada A tiempo completo¡Únete al equipo de Belmond como Supervisor de Front of the House! En este emocionante rol, serás la cara de nuestro hotel, asegurándote de que cada interacción y experiência sea memorable y esté impregnada de la calidez y excelencia que nos caracteriza. Desde la llegada hasta el check-out, tu enfoque en el servicio al cliente y tu liderazgo...
-
Front Desk Manager
hace 6 días
Ciudad de México, Ciudad de México Marriott International A tiempo completoOverviewThe Front Desk Manager is a vital role in delivering exceptional guest experiences at Marriott International. As a key member of the front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring seamless check-ins and check-outs, and providing unparalleled customer service.
-
Front Office Manager
hace 4 semanas
Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo**Job Summary**We are seeking a highly skilled and experienced Front Office Manager to join our team at Rosewood Mandarina. As a key member of our hotel operations team, you will be responsible for ensuring that all front office departments are running smoothly and efficiently.**Key Responsibilities**Oversee the daily operations of the front office,...
-
In House Counsel Expert
hace 2 semanas
San Miguel de Allende, Guanajuato, México Panoramic Media A tiempo completoAbout Panoramic MediaWe are a growing international tech startup seeking an experienced In House Counsel to join our team.The ideal candidate will have a strong passion and aptitude for criminal, civil and contract law, with excellent research, investigation and analytical skills.As In House Counsel, you will be responsible for preparing and filing civil...
-
Montage Los Cabos Front of House Associate
hace 1 mes
Ixtapan de la Sal, México Montage International A tiempo completoLive Your Passion. Add Your Magic.At Montage International, we're looking for passionate individuals to join our team and help bring our vision to life. Our culture is built on the idea of doing what you love, and we're excited to welcome applicants who share this passion.We're committed to creating a workplace where everyone feels valued and empowered to...
-
House Manager
hace 3 semanas
Cabo San Lucas, México Bajasol Services A tiempo completoHouse Manager - Lidership & Organizing Skills - Job Experience Necessary - Planning, Organizing and Coordinating skills - Outgoing detail-oriented - Fluent English, speaking, reading and writing - Customer Service Detail Oriented - Full Time Position Tipo de puesto: Tiempo completo Sueldo: $15,000.00 - $20,000.00 al mes Beneficios: - Opción a contrato...
-
Front Office Manager
hace 3 meses
San José del Cabo, B.C.S., México Marriott International, Inc A tiempo completo**Job Number** 24157665 **Job Category** Rooms & Guest Services Operations **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
Assistant Director of Food and Beverage
hace 5 meses
San Miguel de Allende, México Rosewood Hotel Group A tiempo completo**General Information**: - Country/Region- Mexico- Province/City- San Miguel de Allende, Gto.- Location- Rosewood San Miguel de Allende- Department- Food & Beverage - Services- Job Type- Full-time Permanent- An enthusiastic, confident, creative, and open-minded person. Has very good communication skills, is a people’s person and a good motivator. This...