Front of The House Manager

hace 6 meses

San Miguel de Allende, México Belmond Management A tiempo completo

By maintaining efficient operations at the forefront of the business, where frequent client interactions take place, the Front of the House Manager plays a pivotal role in preserving high levels of customer satisfaction, which is essential for the success of any hospitality enterprise.

Key responsabilities:

- **Staff Management**: Recruit, train, create schedules for, and supervise front-of-house staff members. Ensure that all employees are well-informed about their responsibilities and adhere to service standards.
- **Customer Satisfaction**: Swiftly and effectively address customer concerns. Make decisions on how to handle complex service issues. Implement strategies designed to enhance customer satisfaction.
- **Service Quality Control**: Regularly monitor service quality through direct observation and by gathering feedback from customers and staff to identify areas for improvement.
- **Compliance**: Ensure that the establishment complies with front-of-house operations' health and safety regulations.
- **Financial Management**: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.

**Requirements**:

- Bachelor degree in Hospitality Management or related field
- Proven experience in a similar role for a minimum of 3 years.
- Strong leadership skills with an ability to motivate and inspire a team.
- Excellent interpersonal skills for dealing diplomatically with customers and staff.
- A keen eye for detail which contributes towards maintaining high standards throughout the front-of-house areas..
- Knowledgeable about hospitality industry best practices.
- Demonstrates exceptional communication skills, both written and verbal, in English and Spanish.
- Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele.
- Strong problem-solving skills to handle challenging situations that may arise in a multicultural environment.
- Proactive approach to identifying and addressing customer needs and concerns.

**Benefits**
- Competitive salary and benefit scheme
- Private Health Insurance
- Life insurance
- Training & Development
- Performance Bonus

**Location**:

- Mexico, San Miguel de Allende

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

**Experience**:

- Mid-Senior level

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