Customer Service Agent

hace 2 meses


Desde casa, México 1840 & Company A tiempo completo

We are currently seeking dynamic individuals to join our team as Customer Service Representatives to support to interact with customers in both English and Spanish, providing them with professional and courteous assistance on cheer uniform and apparel purchases across various channels.

**Working Schedule: Monday through Friday, 6:00 AM to 4:00 PM PST; Saturday (on demand), 7:00 AM to 3:00 PM PST**
**Hourly rate in USD: $ 6.00**
**Work equipment: Must have Windows computer (Mac not allowed) of 8GB RAM or higher.**

**Responsibilities**
- Assisting customers with basic questions about products, the order process including shipping methods and timeframes, provide website guidance, and provide updates on orders that have already been placed.
- Creating customer accounts, assisting customers with placing standard orders (individual, team and resellers), creating replacement orders as needed, creating quotes, converting quotes to orders and other duties assigned.
- Order placement responsibilities include setting up standard orders, ensuring delivery method for order, processing order payment, and educating customer on the order process and timeline of event.

**Requirements**:

- Contact center and/or customer service experience that includes handling escalated customer situations - 1 year minimum
- English proficiency level should be fluent, conversational and natural
- Professional and polite
- Empathetic
- Typing Skills (20 WPM+)
- Excellent verbal & written correspondence skills
- Attention to detail
- Critical thinking and problem-solving skills
- Ability to work independently
- Strong time management
- Reliability
- Available to work Saturday’s during peak season
- Must have a laptop/desktop which meets the minimum qualifications:

- Processor:

- Core i5 or higher
- RAM - 8GB or higher
- Bandwidth Requirements Minimum**:

- Download Speed: at least 6 Mbps
- Upload Speed: at least 6 Mbps
- A quiet, private place in your home where you can work without background

**Training Expectations**
- Tier 1 Customer Service Representatives will receive 7-days classroom training.
- Agents will remain at Tier 1 for at least their first 3 weeks before being considered for Tier 2 training.

**Benefits**
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance

**About 1840 & Company**
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

ADL6hLTrmT



  • Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...

  • Customer Service Agent

    hace 2 meses


    Desde casa, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita: - **Customer Service Agent**_ - **Solo Residentes de CDMX y sus alrededores **_ Actividades: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat - Solucion de problemas y documentacion de estos - Trabajos de forma remota. **Horario**: Lunes a Viernes de con turno de 8 horas con 1 hora de comida y dos...

  • Customer Service Agent

    hace 1 semana


    Desde casa, México Aksarben Property Management A tiempo completo

    This is an entry job position. If you love interacting with people, be a friendly voice, and are a great problem solver, this position is for you! The Customer Service Agent position plays a vital part in our company as they are the first impression on the phones for all our clients. Your duties will vary day to day and are essential to keep the company...

  • Customer Service Agent

    hace 2 meses


    Desde casa, México Elife A tiempo completo

    **Our Company**: A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely. Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground...


  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...


  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...


  • Desde casa, México Bquate Music. A tiempo completo

    Bquate es una plataforma de música full-stack que ayuda a los artistas establecidos, compositores, productores, managers, sellos discográficos y editoras a mantener el control de su música, contenido, información y de su dinero. Para poder continuar cumpliendo con nuestra propuesta de valor, estamos buscando a un apasionado Customer Care (Service) Agent...


  • Desde casa, México Boldr Impact A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team united by our desire to connect diverse people with shared values for a bolder impact. - We employ just over a thousand team members across...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...


  • Desde casa, México US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...


  • Desde casa, México Roomview Technologies Inc. A tiempo completo

    ** Please submit resumes in English, resumes in Spanish will not be considered. This position is remote so anyone within Mexico can apply Roomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing...


  • Desde casa, México Roomview Technologies Inc. A tiempo completo

    ** Please submit resumes in English, resumes in Spanish will not be considered. This position is remote so anyone within Mexico can apply Roomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing...


  • Desde casa, México Gordian Staffing A tiempo completo

    _**Gordian Staffing, A New Way of HR**_ Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions remotely. Our headquarters is in Omaha, Nebraska. We have offices abroad in Guadalajara and Mexico City. **About our client**: An HOA...


  • Desde casa, México The Luis Lopez Agency A tiempo completo

    **Customer Service Representative** **Salary + Benefits** **Overview**: **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and policy renewal changes. - Recommend available products. - Data entry in various platforms. - Work with internal departments to meet customer’s needs. - Possess the ability to provide...


  • Desde casa, México The Luis Lopez Agency A tiempo completo

    **Customer Service Representative** **Salary + Benefits** **Overview**: **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and policy renewal changes. - Recommend available products. - Data entry in various platforms. - Work with internal departments to meet customer’s needs. - Possess the ability to provide...

  • Customer Service

    hace 3 semanas


    Desde casa, México TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive / Service desk executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent...


  • Desde casa, México Chiro Match Makers A tiempo completo

    **$500 - $600 USD per month** depending on qualifications and experience **Job Title**:Customer Service Specialist/Call Center **Benefits**: - Work from the comfort of your own home - Competitive compensation **Work Schedule**: - 40hrs/week - Weekend availability - US Business Hours **Description**: We are seeking dedicated individuals to join our team...


  • Desde casa, México EverPro A tiempo completo

    **Position Overview**: We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is primarily focused on managing inbound phone-based interactions with a strong emphasis on booking appointments and ensuring world class customer service. **Key Duties**: - _**Exceptional Customer Service**:_...