Customer Service Agent

hace 7 meses

Guadalajara, México Gordian Staffing A tiempo completo

**Description**:

- Gordian Staffing, A New Way of HR._

We focus on helping small and medium-sized enterprises in the United States to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

**Know about our client**:
Our client’s over 15 years of experience have made them one of the leading property and community association management companies in the HOA and Real Estate field. They are based across the Texas area and, with a highly skilled and experienced professional team, have dedicated their entire existence to providing their customers with top-quality management, highly efficient problem resolution, and high-end service to help ensure that each condominium association, board, and unit owner have the information and guidance they need to make the best decisions for their community.

**As a Customer Service Agent, some of your main activities will be**:

- Being the 1st line of contact with homeowners.
- Answer and direct calls to the correct personnel when needed.
- Take and relay messages in a timely fashion.
- Provide helpful information to callers (AR, Maintenance, Community questions, etc.)
- Perform company software Traffic Cop Duty, with emphasis on trying to answer General Inquiries first before simply redirecting (Read Inquiry thoroughly to understand the concern and identify if the inquiry is related to a specific homeowner address, neighborhood, vendor, or other).

**WORK SCHEDULE**

Monday - Friday
- 8:30 AM. - 5:00 PM. **CST MEX.**

**During US Daylight Saving Time**:

- 7:30 AM. - 4:00 PM. **CST MEX.**

**THIS IS A REMOTE POSITION. TO APPLY, YOU MUST LIVE WITHIN** **A 6-HOUR DRIVING DISTANCE FROM OUR OFFICES IN GUADALAJARA, JALISCO, OR MEXICO CITY.**

**WE OFFER**:

- Competitive salary.
- Remote Work and equipment (Laptop, Monitor, and Headset).
- 12 days of Vacation at the year mark.
- Vacation Bonus.
- 30-Day Aguinaldo.
- Mayor Medical Insurance.

After the first 3 months:

- Minor Medical Insurance.
- Food Vouchers (10% of monthly gross salary).
- Restaurant Tickets (MXN 2,000 per month).
- Savings Fund (8% of monthly gross salary).

**Requirements**:

- **Advanced** **English** **Skills**.
- 2 years of experience in a call center for American customers.
- Excellent Communication Skills (Verbal and Writing).
- Advanced MS Office 365 knowledge.
- Tech Savvy.

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