Payroll and HR Service Agent

hace 3 semanas

Zapopan, México Elanco A tiempo completo

Education : EQUIVALENTEXPERIENCE

**At Elanco (NYSE: ELAN) - it all starts with animals**

**As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise.**

**At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.**

**Making animals’ lives better makes life better - join our team today**

**Job Summary**: We are seeking a dedicated Payroll and HR Service Agent to support the delivery of end-to-end payroll services across the US, UK, and Canada, while also providing top-tier HR service across multiple countries. This role involves collaboration with key stakeholders to ensure accurate payroll processing and effective resolution of HR inquiries.

**Key Responsibilities**:
**Payroll Responsibilities**:

- Execute daily tasks such as data entry, corrections, mass uploads, and payroll reversals/reissues in collaboration with Central Payroll Team.
- Ensure compliance with SOX controls and local regulations.
- Review, analyze, and reconcile payroll-related data according to established timelines and procedures.
- Verify timekeeping records and address discrepancies with managers and employees.
- Calculate and run on-cycle and off-cycle payrolls, including retroactive salary adjustments.
- Prepare benefits-related reports for vendor uploads and ensure timely resolution of employee inquiries.
- Maintain accurate payroll records and documentation for GL posting, including statutory and benefits information.
- Audit and validate payroll transactions for accuracy and compliance.
- Develop ad-hoc financial and operational reports as requested by Finance and HR.

**HR Service Responsibilities**:

- Serve as the first line of support for HR-related inquiries from employees, managers, and HR partners.
- Ensure services are delivered within defined SLAs/KPIs and drive continuous improvement in operations.
- Escalate issues as necessary and collaborate with various HR teams to resolve them.
- Proactively recommend improvements to enhance the overall employee experience.
- Maintain confidentiality and handle sensitive information with trust and credibility.

**Qualifications**:

- ** Education**: Bachelor’s Degree in HR, Finance, IT, or related field.
- ** Experience**: 1-2 years in payroll and HR service operations, preferably in a multi-national environment.
- Workday experience is strongly preferred.
- Service Now experience is a plus.
- Intermediate Microsoft Excel experience preferred, automation experience as a plus
- Strong understanding of payroll processing, gross to net calculations, and HR & Benefits policies.
- Demonstrated ability to influence and work effectively and collaboratively with various business partnerships, regions, and cultures, and to promote effective collaboration between them.
- Effective planning and organizational skills, with a demonstrated ability to prioritize and meet deadlines.
- Ability to work with highly sensitive information in a confidential manner, projecting trust & credibility with leaders & employees.
- Strong problem-solving skills and ability to make data-driven decisions.
- Bilingual proficiency in English and Spanish is required.

**Additional Preferences**:

- Experience in a remotely managed team and ability to work independently.

If you are passionate about payroll and HR service excellence and thrive in a dynamic environment, we invite you to apply

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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