Service Writer

hace 1 mes

Querétaro Qro, México Radwell International UK Ltd. A tiempo completo

Clerical, Administrative, Customer Service
**Santiago de Querétaro, QUE - ID**:
3981-967
- Full-Time/Regular

JOB SUMMARY
Monday - Friday 8am - 5pm
Responsible for processing repair quotes, repair orders, and supporting the sales staff with regard to repair related jobs. Perform all related tasks that encompass customer service in the repair department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Repair service writing
Provide customer service & support
Work jointly with sales staff to close orders
Process & manage customer quotes not assigned to a salesperson
Open repair quote expediting (follow-up w/ customers to obtain quote approval)
Repair order expediting (provide order status updates to customers)
Quote-to-order transfer
Complete CRM task assignments w/ customer oriented follow-up to assure completion
Outsource Processing (requires working w/ vendors & customers to complete repair orders)
Assist Strategic Service Support Manager & team as needed
Standard order processing tasks
Manage all Buckets within CRM pertaining to the Service Writer Department (Pending Customer Approvals, BER’s, Repair/Eval, Outsource Eval, etc)
May be modified from time to time. Other duties, tasks and work may be assigned
PHYSICAL DEMANDS
Occasional sitting, reaching, working overhead, climbing or balancing, stooping, kneeling, crouching or crawling, frequent walking and lifting up to 25 pounds
QUALIFICATIONS
High school diploma or equivalent
Good communication and customer service skills
Knowledge of Microsoft based systems such as Excel, Outlook
Team player able to function under daily goal driven environment
Other duties, tasks and work as may be assigned/modified from time to time
KNOWLEDGE & SKILLS REQUIRED
Strong Computer proficiency
Ability to multi-task
Ability to work at fast pace
Attention to detail
Problem solving abilities
Good communication skills
EDUCATION & EXPERIENCE
High School diploma or equivalent required
One to three years related experience and/or training
This position is located at Bodegas 5, Espuela del Ferrocarril 310, Felipe Carrillo Puerto, Santiago de Querétaro, QUE.

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