Account Support Management
hace 3 meses
Account Support Management
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.
**How you will make your mark**:
- Leverage business and technology understanding to partner with key stakeholders in creating proposed solutions for customer.
- Proactively maintain high-level technology knowledge, operational expertise and understanding of industry trends.
- Consult with senior level customer management to achieve IT operations excellence.
- Anticipate, understand, and position the perception of problems and propose service needs at different management and functional levels.
- Lead functional teams in planning, delivering, and managing complex support.
- Utilize account support planning to identify business indicators and map to service solutions.
- Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.
- Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.
- Balance internal needs with customer needs within defined parameters.
- Lead key stakeholders through issue/risk management and the development of mitigation/elimination plans.
- Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
- Identify potential customer satisfaction issues, engage appropriate owners, and keep key stakeholders informed.
- Manage key stakeholder expectations in alignment with contractual requirements as part of the escalation process.
- Provide inputs to operating model and programs that may affect account management.
- Mentor/consult with team members and key stakeholders on complex issues.
- Mentor/coach junior level team members.
**About you**:
- First Level University Degree or equivalent combination of education & experience
- 8+ years’ experience in customer service
- Fluent in written and verbal English
- Project Management capabilities
- ITIL v3 Foundations certified / ITSM experience is an advantage
**Personal skills and qualities**:
- Proven ability to develop and nurture meaningful relationships in a virtual environment
- Expert written and verbal communication, presentation, and persuasion skills; mastery in English
- Mastered ability to initiate, guide, and manage difficult conversations
- Anticipate customer needs, develop proposed solutions, and build consensus with key decision makers
- Thorough understanding of change management process and procedures
- Capable of consulting with customer on account support planning, future vision, and growth opportunities
- Proven leadership skills in a dynamic environment with multiple priorities and focus on top goals
- Ability to predict when to adapt and evolve to align with fast-paced market
- Expert influencing, active listening, and negotiation skills
**Join us and make your mark**
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?
Then let’s stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
mexico #LI-Hybrid #pointnextmexico
**Job**:
Services
**Job Level**:
Master
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
-
Account Support Management
hace 4 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....
-
Account Support Management
hace 4 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 4 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management
hace 3 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description**: This role has been designated as ‘Hybrid’, which means you will work both in and outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope...
-
Account Support Management
hace 4 meses
Guadalajara, México Hewlett Packard Enterprise | HPE A tiempo completoThe account Support Manager role has been designated as ‘Hybrid’, which means you will work both in and outside the office (in Guadalajara City). **What would you do?** - Develop and maintain a strong understanding of organization service offering, value propositions, and contractual requirements to manage different size accounts. - Communicate clearly...
-
Account Support Management
hace 4 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...
-
Account Support Management Specialist
hace 1 semana
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAccount Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office. As a remote client position, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You are accountable for...
-
Account Support Manager
hace 1 semana
Guadalajara, Jalisco, México Hewlett Packard Enterprise | Hpe A tiempo completo{"title": "Account Support Manager", "description": "Job SummaryWe are seeking a highly skilled Account Support Manager to join our team at Hewlett Packard Enterprise | HPE. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDevelop and maintain a strong...
-
Account Delivery Management
hace 4 meses
Guadalajara, México Hewlett Packard Enterprise A tiempo completoAccount Delivery Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Delivery Management is a remote client contact position responsible for leading the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery...
-
Account Support Manager
hace 6 días
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoJob DescriptionJob Title: Account Support ManagerJob Summary:We are seeking an experienced Account Support Manager to join our team at Hewlett Packard Enterprise. As an Account Support Manager, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable...
-
Account Support Manager
hace 2 semanas
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAbout the RoleThis is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.As an Account Support Manager at Hewlett Packard Enterprise, you will be accountable for maintaining a high level of customer satisfaction that...
-
Support Account Manager
hace 3 meses
Guadalajara, México Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Account Manager
hace 3 meses
Guadalajara, México Global Fleet Management A tiempo completo**Beneficios** - Excelente esquema de comisiones - Plan de carrera y crecimiento - Capacitación pagada PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint. We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and...
-
Account Manager
hace 2 semanas
Guadalajara, Jalisco, México Global Fleet Management A tiempo completoJob SummaryWe are seeking a highly skilled Account Manager to join our team at Global Fleet Management. As an Account Manager, you will be responsible for managing and nurturing existing business accounts in Canada and the US, building and maintaining excellent customer relationships, and strategically developing these accounts for organic growth.Key...
-
Account Manager Financiero
hace 6 días
Guadalajara, Jalisco, México Task A tiempo completoAbout the RoleWe are seeking a highly skilled Account Manager Financiero to join our team at MezTal in Guadalajara. As an Account Manager, you will be responsible for handling financial transactions, ensuring compliance with regulations, and providing exceptional customer service.Key ResponsibilitiesSupport Sales/Success teams with account management and...
-
Account Support Manager
hace 2 semanas
Guadalajara, Jalisco, México Hewlett Packard Enterprise | Hpe A tiempo completoAbout the RoleThe Account Support Manager role has been designated as 'Hybrid', which means you will work both in and outside the office (in a remote-hybrid environment).Key Responsibilities:Develop and maintain a strong understanding of organization service offerings, value propositions, and contractual requirements to manage different size...
-
Account Support Manager
hace 2 semanas
Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completoAbout the RoleThis is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You will be accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding...
-
Senior Account Management Director
hace 3 meses
Guadalajara, México AstraZeneca A tiempo completo**Job Title**:Senior Account Management Director, GBS Process Solutions **Location**:Cambridge OR Luton, UK / Chennai, India / Warsaw, Poland / Guadalajara, Mexico / Barcelona, Spain / Lisbon, Portugal **Career level**:G At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking...
-
Sr. Director Global Account/pm Management
hace 3 meses
Guadalajara, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Account Manager
hace 3 días
Guadalajara, Jalisco, México Infineon Technologies A tiempo completoJob Title: Account ManagerAt Infineon Technologies, we are seeking a highly skilled and motivated Account Manager to join our team. As an Account Manager, you will be responsible for securing new business while maintaining and developing existing business with key customers.Key Responsibilities:Drive new business opportunities through remote channels and...