Technical Support Engineer- Ebusiness Suite

hace 4 días


Guadalajara, México Oracle A tiempo completo

Technical Support Engineer
- eBusiness Suite Application Tools & Technology-220001K7

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**
**eBusiness Suite Application Tools & Technology Technical Support**

**Preferred Qualifications Education & Experience**:

- B.A./B.S. in a technical field or equivalent experience required
- 3-5+ years relevant working experience (working with Oracle products would be a plus)
- Prior experience in providing technical customer support
- Ability to troubleshoot and debug ERP issues.

**Functional/Technical Knowledge & Skills**:

- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (E-Business Suite [EBS])
- Technical skills in any relational database (Oracle, SQL,PLSQL), operating systems (Microsoft Windows, UNIX®, Linux), programming languages, web technologies, and an analytical approach to troubleshooting
- Understanding of structured SQL statements and how they are executed in the RDBMS
- Ability to read and decipher software log and trace

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support
**Location**: MX-MX,Mexico-Guadalajara/Zapopan

**Job Type**: Regular Employee Hire
**Organization**: Oracle



  • Guadalajara, México Oracle A tiempo completo

    Technical Support Engineer-210010L0 **Applicants are required to read, write, and speak the following languages**: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...


  • Guadalajara, México Oracle A tiempo completo

    Technical Support Engineer-22000ARP **Applicants are required to read, write, and speak the following languages***: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...


  • Guadalajara, Jalisco, México Amdocs A tiempo completo

    Job OverviewAmdocs, a leading provider of software products and services, is seeking a Technical Support Engineer to join their team. This role will provide opportunities to gain valuable experience in software integrative systems and work with advanced technologies.About AmdocsAmdocs helps service providers accelerate their migration to the cloud, enable...


  • Guadalajara, México Oracle A tiempo completo

    Sr Technical Support Engineer-22000ARC **Applicants are required to read, write, and speak the following languages***: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...


  • Guadalajara, Jalisco, México Metova A tiempo completo

    About MetovaMetova is a technology company providing innovative solutions to clients.Job SummaryWe are seeking an experienced Technical Support Engineer to join our Engineering Support Team. The successful candidate will provide technical support and assistance to clients and internal users, utilizing their expertise in software products, backend systems,...


  • Guadalajara, México VIPRE Security Group A tiempo completo

    Job Duties: - Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available. - Track incidents on the helpdesk ticketing system - Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc. Job Requirements and...


  • Guadalajara, México VIPRE Security Group A tiempo completo

    Job Duties: - Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available. - Track incidents on the helpdesk ticketing system - Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc. Job Requirements and...


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    Unlock your career potential as a Technical Support Engineer with Epam Systems!About the RoleWe are seeking an exceptional IT Service Desk Specialist to join our team in Mexico. As a Help Desk Professional, you will be responsible for providing top-notch technical support to our clients.Job DescriptionIn this role, you will:Analyze and resolve technical...

  • Applications Engineer

    hace 7 meses


    Guadalajara, México NXP Semiconductors A tiempo completo

    **Applications Engineer - Technical Support for Automotive Microprocessors** **Company Description** **Business Unit Description** Global Sales & Marketing (GSM) is responsible for amplifying the voices of the customer and of the market for the entire company and growing the NXP brand. Additionally, we are tasked with defining market requirements,...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** **Responsibilities & Deliverables**: **Your deliverables as a Technical Support Engineer will include, but are not limited to, the following**: - Execute escalation procedures when applicable, as defined by management - Involvement in the projects, throughout the development and implementation life cycle,...


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Environments Support Engineer to join our dynamic team. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and technical assistance.


  • Guadalajara, México Sidel A tiempo completo

    product support americas engineer works with all the service and project team in order to support them on technical issues, sales oportunity, FSE intervention support. His experience and high technical skill convert him as a referent in term of technical knowledge about the sidel equipment. **Your Mission**: Product Support "Region" Engineer is part of...


  • Guadalajara, México Oracle A tiempo completo

    Oracle Fusion Financial Technical Support Engineer-21000VSG **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and...


  • Guadalajara, México Oracle A tiempo completo

    EBS CRM support engineer-220003LB **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **EBS HCM Support Engineer** An opportunity exists for an experienced engineer in our global EBS organization to help provide support on Customer Relationship Management (CRM) products for Oracle's...


  • Guadalajara, México EITR Limited A tiempo completo

    **Role: Technical Support Engineer - Machine Learning/Data Scientist - Upto 60K MXN Pesos per month GROSS** **Location: Mexico** **Urgent Hiring!** **We are **actively seeking a highly skilled and motivated **Technical Support Engineer** with expertise in **Machine Learning and Data Science.** Join our dynamic client in **Mexico** and contribute to...


  • Guadalajara, México JWP A tiempo completo

    **About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...


  • Guadalajara, México Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Guadalajara, México Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...


  • Guadalajara, Jalisco, México Palo Alto Networks, Inc. A tiempo completo

    About UsPalo Alto Networks, Inc. is a leading cybersecurity company that empowers organizations to prevent cyber breaches and protect their digital way of life.Our MissionWe aim to be the cybersecurity partner of choice, protecting our digital world from ever-evolving threats.Job DescriptionSr Technical Support Engineer (Cortex Xsiam Guadalajara,...


  • Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...