Technical Support Engineer

hace 1 mes


Guadalajara, Jalisco, México Metova A tiempo completo

About Metova

Metova is a technology company providing innovative solutions to clients.

Job Summary

We are seeking an experienced Technical Support Engineer to join our Engineering Support Team. The successful candidate will provide technical support and assistance to clients and internal users, utilizing their expertise in software products, backend systems, and web technologies.

Responsibilities

  • Provide technical support via ticketing system, responding to and resolving issues efficiently
  • Analyze, troubleshoot, and resolve complex technical problems using SQL queries and programming skills
  • Collaborate with teams to find solutions and escalate cases as required
  • Develop deep technical understanding and become certified on software products, including Campaign, Analytics, Content, Exchange, and Personalization
  • Document all solutions and update existing information in the Team Confluence room
  • Assist with other reasonable duties as needed

Requirements

  • 5+ years of SQL experience and proficiency
  • Knowledge of HTML, APIs, Java, XML, basic networking, and database concepts (Oracle and/or AWS)
  • Ability to write SQL queries and work with databases (Oracle and/or AWS)
  • Understanding of web systems, how they work, and how to support them
  • Basic understanding of UNIX commands for searching logs and configuration files
  • Experience with Redis, Kafka, Mongo, JIRA, Logstash, Snowflake, Confluence, and New Relic
  • Well-developed ability to research and troubleshoot technical issues
  • Extremely proactive and takes ownership for producing positive results
  • Self-reliance and ability to work independently with minimal supervision
  • Fluency in English
  • Ability to take initiative autonomously to search out solutions

Preferred Qualifications

  • Bachelor's degree in Mathematics, Computer Science, Engineering, or equivalent related field
  • Coding skills in any language, ideally Java and Snowflake
  • Experience with AWS, Kubernetes
  • Second- or third-line (tier 2 or 3) support experience
  • Experience in digital marketing and web analytics

Compensation

The estimated annual salary range for this position is $120,000 - $160,000, depending on qualifications and location.



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