Client Support Representative/freight Forwarding

hace 1 semana

Guadalajara, México OEC Group A tiempo completo

**_OEC Group offers hybrid work, a competitive salary, a full benefits package, opportunities for professional growth and so much more_**

OEC Group is currently searching for a motivated and personable individual to join our

Client Solutions Department. The Client Solutions Representative is primarily responsible for

creating and maintaining customer profiles up to date in our system, having direct

communication with them, as well as being involved in their processes to ensure the best

possible experience in their logistics processes.

**Who we are**:
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding

companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters

in Los New York, and branches throughout Asia, North America, and Europe; OEC Group

enjoys a strong position in a rapidly growing market. Our goals and ambitions have helped

us to become one of the emerging leaders in the logistics/importing industry.

**What you'll be doing**:

- Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
- Use your best judgment and knowledge to assist customers in making the most suitable choice for their needs.
- Provide quotations to customers when required.
- Coordinate with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
- Handle any special requests from our customers.
- Send new shipment bookings to customers.
- Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
- Direct customer questions/concerns to the correct department as needed.
**Computer Skills**

**Who you are/What you can offer**:

- You have excellent _communication skills (Both in English and Spanish)_
- You're _service-oriented_ and enjoy working in a _dynamic, fast-paced environment_
- College Background: Logistics, International business, or any related field
- 1 year of logistics experience
- Experience with CargoWise is a plus.

**Perks & Benefits of OEC Group**
- Law benefits

**After successfully completing a standard 90-day probationary period the employee is**

**provided with the following benefits package. This includes**:

- Major Medical Insurance
- Vacation days (on 1st anniversary, some days are assigned after the probation period)
- Personal days (on 1st anniversary, some days are assigned after the probation period)
- Floating Day.
- Annual bonus determined by overall performance.
- Monthly food vouchers (1500 MXN)
- Access to our Wellness Program
- Performance review and opportunity for salary adjustment.

**_ OEC Group is an Equal Opportunity Employer._**

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