Freight Forwarding Account Management
hace 6 días
OEC Group is currently searching for a motivated and personable individual to join our Client Solutions Department. The Client Support Representative is primarily responsible for creating and maintaining customer profiles up to date in our system, having direct communication with them, as well as being involved in their processes to ensure the best possible experience in their logistics processes.
Who we are:Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America, and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambitions have helped us to become one of the emerging leaders in the logistics/importing industry.
What you'll be doing:Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed. Use your best judgment and knowledge to assist customers in making the most suitable choice for their needs. Provide quotations to customers when required. Coordinate with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers. Communicate with customers by phone or email to build excellent customer relationships to provide great customer service. Handle any special requests from our customers. Send new shipment bookings to customers. Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction. Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts. Direct customer questions/concerns to the correct department as needed.
Computer Skills
Who you are/What you can offer: You have excellent communication skills (Both in English and Spanish)You're service-oriented and enjoy working in a dynamic, fast-paced environmentCollege Background: Logistics, International business, or any related field1 year of logistics experience Experience with CargoWise is a plus. Perks & Benefits of OEC Group Law benefits After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes: Major Medical Insurance Vacation days (on 1st anniversary, some days are assigned after the probation period) Personal days (on 1st anniversary, some days are assigned after the probation period) Floating Day. Annual bonus determined by overall performance. Monthly food vouchers (1500 MXN) Access to our Wellness ProgramPerformance review and opportunity for salary adjustment.
OEC Group is an Equal Opportunity Employer.
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