Service Director

hace 5 meses

Ciudad de México Kone A tiempo completo

Founded in 1910, _

KONE
- is _
- a global leader that _
- provides_
- elevators, _
- escalators_
- and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by _
- providing_
- innovative solutions that help make people’s journeys safe, _
- convenient_
- and reliable. Our operations in over 60 countries around the world has helped us achieve our position as _
- an_
- _

innovation and sustainability
- leader with repeated recognitions by _

Forbes
- , Corporate Knights for clean capitalism and others._

We are looking for a Service Director who will lead the strategic development and implementation of Mexico's elevator/escalator maintenance business, including repairs and modernizations, by executing business development initiatives and improve customer-centricity, operational excellence, competitive position, market share and profitability. Below are some of the responsibilities you would own:
Key Responsibilities:

- Responsible for collaborating with the Regional Directors to develop and achieve the regional budgets, utilizing KONE business processes, by providing direction and support to the business in executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
- Accountable for and leads maintenance operations in the unit in line with global guidelines, by understanding the current and future opportunities for the maintenance and modernization businesses in the unit / defining and implementing local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.
- Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance and modernization agreements.
- Accountable for driving commitment to the shared objectives among your team - both direct reports and dotted line reports - by reviewing performance of team providing feedback / specific coaching for development people.

As our Service Director, you will use the knowledge gained from your 4 year university degree, along with 5+ years of professional experience in both service operations and sales management. In addition, you would bring a business understanding that surrounds competition compliance, change management, conceptual/analytical thinking, and communication skills that include but are not limited to influencing, rolling out complex programs/objectives, as well as being bilingual in both Spanish and English.
- We have the courage to hire great people from a wide variety of backgrounds, not just because _
- it’s_
- the right thing to do, but because _
- we believe diversity drives innovation
- :_
- _We value your authentic self_
- _Diversity, _equity_ and inclusion is embedded in our strategy and values_
- _Collaborative, _creative_ and supportive work environment_
- _Passionate about safety, _quality_ and innovation_
- _We care about the communities where we live and work_
- Just some of our many benefits include:_
- _Competitive salary_
- _Opportunities to learn and grow_
- _Comprehensive health and wellness plans for the entire family_
- _More _benefits _than required by_ law_

Come share your passion and energy to make a positive impact at KONE for our customers and your
- career


*Beware of Recruitment Scams*
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, _
- state_
- or local protected class_
- ._
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on

  • Service Delivery Director

    hace 1 semana

    Ciudad de México, Ciudad de México Amex A tiempo completo

    Service Delivery Director**Overview:**The Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical role in ensuring the successful delivery of digital workplace solutions and driving...

  • Service Delivery Director

    hace 2 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    Director of Service Delivery ManagementThe Director of Service Delivery Management will oversee the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical part in ensuring the successful delivery of digital workplace solutions and driving operational excellence.Key...

  • Service Delivery Director

    hace 4 semanas

    Ciudad de México, Ciudad de México AMEX A tiempo completo

    Director of Service Delivery Management - LACOverview:The Director of Service Delivery Management will be responsible for overseeing the technical operations and support for American Express Digital Workplace products and services across the LAC region. This role will play a critical role in ensuring the successful delivery of digital workplace solutions and...

  • Service Delivery Director

    hace 2 semanas

    Ciudad de México, Ciudad de México AMEX A tiempo completo

    Director of Service Delivery Management - LACOverview:The Director of Service Delivery Management will play a critical role in ensuring the successful delivery of digital workplace solutions and driving operational excellence across the LAC region.Key Responsibilities:Develop and implement the strategic direction for service delivery within the LAC region,...

  • Service Operations Director

    hace 1 semana

    Ciudad de México, Ciudad de México Definity First A tiempo completo

    Director of Services OperationsWe are seeking a highly skilled professional to lead our service operations team. As a remote position based in Mexico, this role requires strong leadership, communication, and interpersonal skills to foster a culture of excellence and professional development.Responsibilities:Develop and implement strategic plans and processes...

  • Director Service Delivery

    hace 4 semanas

    Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • IT Service Management Director

    hace 4 semanas

    Ciudad de México, Ciudad de México Levi Strauss & Co A tiempo completo

    Job DescriptionWe're a company that values innovation and self-expression, and we're looking for a talented individual to join our team as an IT Service Management Director. As a key member of our IT leadership team, you will be responsible for developing and implementing IT service management strategies that align with our business objectives.Key...

  • Director, Service Delivery

    hace 4 meses

    Ciudad de México TTEC A tiempo completo

    Director, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Director - Service Delivery working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our...

  • Director of Customer Service, Latam

    hace 5 meses

    Ciudad de México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- We are looking for a dynamic senior leader to oversee our LATAM customer service operations and team, and continue to advance our strategy in support of our evolving global and regional business needs. The Director of Customer Service for LATAM will have responsibility for our existing partner operations across Mexico,...

  • Technical Service Director

    hace 2 semanas

    Ciudad de México, Ciudad de México Ausenco A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Service Director to join our team at Ausenco. In this role, you will be responsible for participating in technical stage-gate reviews, monitoring industry trends, and developing new client relationships.About YouBachelor's degree in Chemical, Metallurgical, or Mining Engineering.Minimum of 6 years of...

  • Director of Service Delivery Management

    hace 2 semanas

    Ciudad de México, Ciudad de México AMEX A tiempo completo

    Lead the Way with AMEXAt American Express, we're committed to delivering exceptional customer experiences. As the Director of Service Delivery Management, you'll play a critical role in ensuring the successful delivery of digital workplace solutions across the LAC region.Key Responsibilities:Develop and implement the strategic direction for service delivery...

  • Service Center Specialist

    hace 5 meses

    Ciudad de México Epson America, Inc A tiempo completo

    **Responsible for**: Following up on activities such as: attention time, repair quality, Service Centers facilities, required tools for products repairs, and user expectations of Epson´s products. May be responsible for ensuring the effective operation of Authorized Service Centers through evaluation and analysis of statistical data. May also manage service...

  • Service Director

    hace 5 meses

    México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Restaurant Director

    hace 3 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryRestaurant Director Job DescriptionAs a Restaurant Director at Marriott Cancun, you will be responsible for managing all restaurant operations and staff on a daily basis. This includes overseeing the food and beverage/culinary management team and employees to successfully execute all restaurant operations. Your goal will be to continually improve...

  • Field Services Director

    hace 2 semanas

    Ciudad de México, Ciudad de México Schneider Electric Norge AS A tiempo completo

    Job Title: Field Services DirectorGreenstruxure, a partnership between Schneider Electric and Huck Capital, is seeking a Field Services Director to join our team in Punto Valle. As a Field Services Director, you will be responsible for organizing and managing teams to ensure assets under management are kept in perfect operating conditions and outperform...

  • Logistics Director

    hace 2 días

    Ciudad de México, Ciudad de México Brambles A tiempo completo

    Director of Logistics and PlanningTransforming supply chains is a key priority for organizations. As the Director of Logistics and Planning, you will play a critical role in developing and implementing a strategy to optimize the flow of goods from plants to customers and reverse logistics from retailers to plants. This includes direct responsibility for...

  • Executive Director

    hace 4 semanas

    Ciudad de México, Ciudad de México Michael Page A tiempo completo

    General DirectorMichael Page is seeking a seasoned General Director to lead our car retail operations with a multibrand and multi-state focus. This is a professional and growth opportunity within our group.About the RoleThe successful General Director will have:A degree in Business Management, Retail Management, or a related field.Proven experience in a...

  • Customer Service Director

    hace 2 meses

    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager position is a critical role within the Claims Contact Center (CC) of México, responsible for overseeing the effective and efficient response to customer inquiries regarding the claims process.The successful candidate will be responsible for managing a team of Claims Contact Center representatives, ensuring that...

  • Technical Service Director

    hace 2 semanas

    Ciudad de México, Ciudad de México Ausenco A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Service Director to join our team at Ausenco. As a key member of our organization, you will play a critical role in driving our technical stage-gate reviews and ensuring the success of our studies and projects.Participate in technical stage-gate reviews to ensure key areas such as process design,...

  • Store Director

    hace 2 semanas

    Ciudad de México, Ciudad de México Moncler Spa A tiempo completo

    Job Overview:Moncler Spa is seeking a highly skilled Store Director to lead our retail operations and drive sales growth. As a Brand Leader, you will be responsible for achieving store business objectives, developing and executing strategic plans, and delivering exceptional customer service.Key Responsibilities:Ensure the Moncler Americas Sales and Service...