Service Delivery Director

hace 8 horas

Ciudad de México, Ciudad de México AMEX A tiempo completo
Director of Service Delivery Management - LAC

Overview:

The Director of Service Delivery Management will play a critical role in ensuring the successful delivery of digital workplace solutions and driving operational excellence across the LAC region.

Key Responsibilities:

  • Develop and implement the strategic direction for service delivery within the LAC region, aligning with the global Digital Workplace strategy.
  • Lead and manage a team of technical professionals responsible for service delivery, ensuring they have the necessary skills and resources to meet service level agreements.
  • Build and maintain strong relationships with business unit leaders, understanding their needs and providing tailored solutions.
  • Oversee the delivery of end-user computing services, including infrastructure support, application management, and collaboration tools.
  • Stay up to date on the latest technology trends and ensure that the team is equipped with the necessary skills and tools.
  • Drive innovation within the team, exploring new technologies and processes to improve service delivery.
  • Manage relationships with third-party vendors and suppliers to ensure the effective delivery of services.
  • Develop and manage budgets for service delivery operations within the LAC region.
  • Recruit, develop, and retain top talent within the team to ensure ongoing success.

Qualifications:

  • Minimum of 7 years of experience working in service management or a related field.
  • Strong technical acumen in end-user computing and infrastructure technologies.
  • Proven leadership and management skills, with a track record of success in delivering IT services.
  • Excellent communication and interpersonal skills.
  • Strong understanding of ITIL processes and best practices.
  • Experience working in a multinational or geographically dispersed environment.
  • Ability to manage budgets and resources effectively.
  • Bachelor's degree required; technical degree or equivalent experience preferred.

Additional Requirements:

  • Demonstrated ability to collaborate effectively with a variety of stakeholders, including business leaders, technology teams, and vendors.
  • Strong analytical and problem-solving skills.
  • Passion for delivering exceptional customer service and driving operational excellence.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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