Customer Service and Tech Support Consultant
hace 4 días
**Description**
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Representative. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**What make us different?**
Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. There is no place for disrespect. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of** One Sutherland Team, Playing to Win.**
**Customer Service Representatives on this position get to**:
Deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding streaming products over the phone and online.
- High school diploma or GED (might be unfinished)
- Excellent verbal and written communication skills in English and Spanish
- Customer service experience
- Proficient in tech-related elements (i.e., Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
- Good judgment indecision-making to deliver exceptional customer support routinely always
- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required
- Call center experience strongly preferrable
**Other Requirements**:
- **Must** be available for weekend (Saturday & Sunday) hours
- Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
**We offer**:
- Direct hiring since day 1
- Fully paid training
- Competitive salary and growth opportunities
- 40 hours per week
- 2 days off
- Performance
- All law benefits
- Food coupons
- Annual merit increase opportunity
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
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