Operations Supervisor

hace 4 semanas


Tijuana, México Integon Service Co. A tiempo completo

Our Company

Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.

We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to Work

What We Offer As a Great Place To Work- Highly competitive compensation and benefits package- Paid Time Off (PTO) additional to your vacation days- Career development and growth opportunities- Full access to our wellness center and wellness initiatives- Being part of an international organization with high exposure to multiple teams across North America

Job Summary

The Ops Supervisor is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Operations Supervisor is responsible for understanding contact center metrics and implementation of strategic goals and processes.

Key Responsibilities:

- Create high performance environment for team members
- Manage relationship between various operational and support departments
- Maintain productive working partnerships with various departments
- Measure and monitor the effectiveness of educational deliverables Develop/Execute strategic action plans designed for specialists
- Participate in strategic development/succession planning meetings
- Handle stretch assignments designed to increase business acumen
- Have clear understanding of roles in supporting departments
- Have the leadership capacity to lead larger customer contact center teams
- Serve as mentor leader to new leaders within respective business unit

Supervisory Responsibilities

This job has supervisory duties.

Education and Experience- 4 year Bachelors Degree (preferred)- 3 or more years of experience (preferred)- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certifications, Licenses and Registrations
- Property & Casualty License (preferred)

Functional Skills:

- Advanced organization and management skills
- Advanced negotiation and interpersonal skills
- Advanced analytical skills
- Advanced experience using Microsoft products
- Insurance industry knowledge a plus
- Advanced coaching and development skills
- Ability to manage a minimum of 15 employees

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.


  • Operations Supervisor

    hace 4 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Our Company Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our...


  • Tijuana, México North American Production Sharing A tiempo completo

    Importante empresa de soluciones en logística / e-commerce, ubicada en Tecate, esta en búsqueda de: Supervisores de almacén **Actividades**: - Recepción, Almacenaje y Entrega de Piezas, Equipos y otros artículos que se utilizan en el Proceso Productivo, así como el Embarque de Productos. - Verifica la Recepción de los artículos que entran al...

  • Operations Supervisor

    hace 4 semanas


    Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Our CompanyIntegon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of...


  • Tijuana, México Emprego MX A tiempo completo

    **Descripción y detalle de las actividades** - Execute the daily production program -Maintain and improve operation processes of an organization through managing teams and equipment.Supervising operations within a facility to achieve higher output.Ensuring compliance with safety and professional standards within a facility.Organizing, monitoring, and...


  • Tijuana, México Allied Collections Services A tiempo completo

    **ACSI’s fast-growing team is in search of a Collections Supervisor to assist and handle a team that work with our many US-based clients. We are looking for a profile who thrive in dynamic environments and have previous Call Center Supervisor experience.** **Responsibilities**: Accomplishes department objectives by supervising and monitoring work...

  • Bilingual Supervisor

    hace 4 semanas


    Tijuana, México Allied Collections Services A tiempo completo

    **ACSI’s fast-growing team is in search of a Supervisor to assist and handle a team that work with our many US-based clients. We are looking for a profile who thrive in dynamic environments and have previous Call Center Supervisor experience.** * **Responsibilities**: Accomplishes department objectives by supervising and monitoring work...


  • Tijuana, México Bose A tiempo completo

    You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate...


  • Tijuana, Baja California, México Bose A tiempo completo

    You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our...

  • Supervisor de Call Center

    hace 4 semanas


    Tijuana, México Vervent A tiempo completo

    **Vacante para la empresa Vervent en Tijuana, Baja California**: **Overview** The Supervisor, Operations reports to the Manager, Operations and is responsible for developing and delivering solutions for all aspects of operations. Ensures compliant and efficient performance of operations. **Primary Responsibilities** The Supervisor, Operations is expected...

  • Production Supervisor B

    hace 4 semanas


    Tijuana, México Vertiv Co. A tiempo completo

    Objective: Production Supervisor B will be responsible for the overall safety, quality, service, cost productivity, and employee morale of assigned department. The Production Supervisor B serves as a liaison to management on manufacturing, quality, process, and engineering related issues. Support and coordinates the activities of production and operating...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades he GTM Supervisor is responsible for ensuring the business is in compliance with the Mexican Customs and International regulations regarding import and export of material, information and technology. The major roles of the GTM Supervisor are: customs regulation compliance, personnel management, productivity and...

  • Warehouse Supervisor

    hace 4 semanas


    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades We are looking for an experienced Warehouse Supervisor capable to plan, organize, supervise, and participate in the operations and activities of the Raw Material Warehouse; train, assign, supervise and evaluate assigned staff. Lead continuous improvement action plans and drive the area to meet and sustain key...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades We are looking for an experienced Warehouse Supervisor capable to plan, organize, supervise, and participate in the operations and activities of the Raw Material Warehouse; train, assign, supervise and evaluate assigned staff. Lead continuous improvement action plans and drive the area to meet and sustain key...


  • Tijuana, México Demant Operations, S.A. de C.V. A tiempo completo

    Descripción y detalle de las actividades Duties include to provide technical support and knowledge of all quality-related activities to Inspectors of Custom area. This includes but is not limited to Quality System, Quality Engineering functions and Inspection activities. Supervises the daily Inspection output and ensures compliance with area metrics and...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades The Production Supervisor has direct responsibility to the operations and employee safety. This position works closely with Engineers and Manufacturing Engineers, and collaborates with the Production Scheduler, Facilities and Tool Room Supervisor to resolve scheduling, equipment, tooling or facilities issues. Key...


  • Tijuana, México North American Production Sharing de Mexico SA de CV A tiempo completo

    **POSITION TITLE: GENERAL PRODUCTION SUPERVISOR** **OBJECTIVE**: Directs and Coordinates through Subordinate Supervisory Personnel the activities of a Production Area or Shift according to Quantity and Quality specifications. **MAIN FUNCTIONS**: 1. Directs and Coordinates through Subordinate Supervisory Personnel the activities of a Production Area or...

  • Supply Chain Supervisor

    hace 4 semanas


    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades We are looking for an experienced supply chain supervisor to ensure our supply chain and logistics operations function properly. In this role, you’ll collaborate with other departments, such as Operations and Finance, to create effective business plans, so teamwork skills are important. You should also have great...


  • Tijuana, México Demant Operations, S.A. de C.V. A tiempo completo

    Descripción y detalle de las actividades Supervisa las operaciones diarias de producción, se asegura del cumplimiento de los métricos de producción y participa en las actividades de mejora continua. DEBERES Y RESPONSABILIDADES - Administra al personal directo de producción. - Supervisa al grupo de líderes de producción, administra sus cargas de...

  • Customs Coordinator

    hace 4 semanas


    Tijuana, México Bose A tiempo completo

    Job Description MAIN FUNCTIONS: Solving problems with Customs import/ export processes abilities Risk based thinking and knowledge on control activities designing and implementations. Generates customs documents in compliance with Mx customs regulations for RAW MATERIAL Legal knowledge for import/ export relevant regulations. Able to have daily...


  • Tijuana, México TACNAOUTSET A tiempo completo

    Achieve high levels of customer satisfaction through excellence in the reception, identification, dispatch, and assurance of products of the best quality. - Organize, as well as maintain the storage and inventory area. - Measure and report on the effectiveness of employee performance and storage operations. - Ensure the accuracy of all transactions and...