Associate Tech Support Specialist

hace 3 semanas


Ciudad de México Solera A tiempo completo

Who We Are

The Role

The Associate Technical Support Specialist provides technical assistance to internal and external customers. This mid-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety of complex problems and technical issues involving software and hardware. The Technical Support Specialist should have the ability to communication vertically and horizontally.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

- Frequent use and general knowledge of industry practices, techniques and standards.
Develops solutions to a variety of problems of moderate scope and complexity.
- Consistently refers to policies and practices for guidance.Exercises good judgment within defined procedures and practices to determine appropriate action
Able to identify software/hardware trends
- Reports Failure Requests with limited guidance and in a timely manner in order to initiate the bug tracking process to Tier 2 - Provide management with comprehensive weekly status reports and situation updates
Provides additional support if requested or necessary.
Recommends and implements technical solutions for our customers
- May perform other duties as assigned (training, case reviews, customer meetings)
- Sets the example for Associate Specialist ensuring department objectives and directives are achieved
- Provides enterprise 24/7 support for all Omnitracs’ products and Services
- Flexible schedule
- Provide Management with weekly status reports

QUALIFICATIONS:
EDUCATION: Bachelors’ degree in Computer Science or Information Systems desired

CERTIFICATIONS: Technical Training or Certificate Program, preferred

EXPERIENCE: 2 years’ experience of high-level technical support, networking, operating systems or software troubleshooting experience; and/or 2 years’ experience in a technical customer service role, preferred.

KNOWLEDGE/SKILLS/ABILITIES:

- Working knowledge of hardware Operating systems
- Working knowledge of database concepts and platforms
- Understanding of troubleshooting tools and technologies
- Strong verbal and written skills
- Excellent analytical skills
Ability to support standard operating systems
Ability to identify, correct or advise on technical issues on a customer’s personal/work computer system or mobile device platform.
- Ability to work independently with mínimal instructions and/or direction
- Ability to multi-task and work with cross-functional teams
- Ability to test and install software and execute test plan with limited instruction
- Ability to provide technical support for our internal department



  • Ciudad de México Prometeo Talent A tiempo completo

    **Introduction** Welcome to an **exciting opportunity at Prometeo Talent**! We're pleased to introduce a role as a **Tech Support Specialist **with a dynamic company specializing in a ticketing platform tailored for performing arts and dance events in the United Kingdom. Join us in making a difference in the world of live entertainment. **The **Role** As...

  • Tech Support Analyst

    hace 2 semanas


    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Job Title: Tech Support Analyst **Salary**: Competitive Location: Mexico Contract: Permanent We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are looking for a Tech Support Analyst to join our global Tech support team, investigating...

  • Tech Support Agent

    hace 7 días


    Ciudad de México Global Consults A tiempo completo

    Importante empresa estadounidense solicita Tech support Agent On Site - Área:Paseo de la Reforma cerca del metrobús HamburgoActividades a desempeñar: - Estarás encargado de brindar soluciones a nuestros clientes vía chat o llamadas telefónicas.Monitorear y mantener comunicación con clientes de USAOfrecemos: - Contrato directo con la empresa - Sueldo...


  • Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**We are looking for a highly motivated and organized individual who is passionate about technology and has excellent...

  • Field Tech Specialist

    hace 2 meses


    Ciudad de México, CDMX NTT DATA A tiempo completo

    **Req ID**: 298818 We are currently seeking a Field Tech Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). - Manages project scope from budget, location and resource perspective. - May mentor and train less experienced delivery team members. - Accountable for implementing delivery management processes and improvements. - Provides...


  • Ciudad de México, Ciudad de México Vently Air A tiempo completo

    Vently Air is seeking a detail-oriented and organized Multilingual Support Specialist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for handling inbound and outbound calls, dispatching technicians, and providing support.The ideal candidate will have 1 year of customer service experience and...


  • Ciudad de México Eaton Corporation A tiempo completo

    Eaton’s EPG LAC PQD Power Quality Division division is currently seeking a Software and Monitoring Tech Support. **What you’ll do**: - Eaton’s Critical Power and Digital Infrastructure Division is currently seeking a Software and Connectivity Techical Support (Customer Support Specialist) to join our service team. - The Software and Connectivity Tech...

  • IT Support Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking an IT Support Specialist to provide technical assistance and support to the site(s). This role requires a highly motivated and detail-oriented individual who can work closely with the IT team to ensure seamless delivery of IT services and support.Key Responsibilities:Provide desk-side support at the...


  • Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Ciudad de México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    Looking to take your accounting career to the next level? We have an exciting opportunity for a skilled Accounting Associate Specialist to join our team at Ria.About the RoleWe are seeking a highly motivated and detail-oriented individual to assist with daily clearings, bank reconciliations, and other accounting tasks. The successful candidate will be...

  • Site Support Specialist

    hace 1 semana


    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23010393 **Job Category** Administrative **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Project Specialist is responsible for supporting the department operations as part of the...


  • Ciudad de México, CDMX NTT DATA A tiempo completo

    **Req ID**: 291203 We are currently seeking a Desktop Support Associate to join our team in Mexico City (Tlalpan Area - Coyoacan), Ciudad de México (MX-CMX), Mexico (MX). 31407203 - Field Tech Senior Representative Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and...


  • Ciudad de México, Ciudad de México Tetra Tech A tiempo completo

    At Tetra Tech, we have a 40-year history of delivering results for our clients. Our expertise spans monitoring and evaluation, democracy and governance, peace and stability, rule of law and accountability, education, gender and inclusion, strategic communications, and leadership and organizational development.We are proud to be implementing projects in over...


  • Ciudad de México, Ciudad de México Tui A tiempo completo

    About the RoleWe are seeking a highly skilled and organized Destination Support Specialist to join our Operations Support Team in Cancun. This is an exciting opportunity to work as a link between our Operations Support Hub, Central Functions, and across the Destination.In this role, you will assist the Operations Support Team Manager with the onboarding and...

  • Field Tech Associate

    hace 7 meses


    México Hashmap A tiempo completo

    **Req ID**:255256 We are currently seeking a Field Tech Associate to join our team in Torreon, Coahuila (MX-COA), Mexico (MX). Performs basic configuration of desktop / notebook /printers.May assist with simple parts replacementand repair on desktops /notebooks/ printers.Travel may be required *Basic knowledge of Window soperating *Basic client service...

  • Field Tech Associate

    hace 7 meses


    México NTT DATA A tiempo completo

    **Req ID**: 274991 We are currently seeking a Field Tech Associate to join our team in Torreon, Coahuila (MX-COA), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window soperating *Basic client...


  • Ciudad de México CompuCom A tiempo completo

    Importante empresa de Ti Compucom está en búsqueda de Analistas de Soporte Técnico. Como Analista de Soporte Técnico Bilingüe brindarás soporte técnico vía remota mediante teléfono, correo electrónico y chat a clientes de Estados Unidos y Canadá. ( Nos encontramos en CDMX sur muy cerca de plaza Manacar) Funciones: - Restablecimiento de...


  • Ciudad de México, Ciudad de México NTT Data A tiempo completo

    About the RoleWe are seeking a skilled Senior Integration Support Specialist to join our team in Guadalajara, Mexico. As a key member of our operations support team, you will play a vital role in ensuring the smooth operation of our Tibco integrations.


  • Ecatepec de Morelos, México Hinduja Tech Mexico A tiempo completo

    About the RoleHinduja Tech Mexico is a dynamic company seeking an experienced Procurement Specialist to join our team in Toluca, Estado de México. In this role, you will be responsible for acquiring goods and services to support powertrain test cells located at our Technical Center in Michigan.Your Key ResponsibilitiesObtain quotes from suppliers, code...