Technical Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

We are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

**Job Summary:**

We are looking for a highly motivated and organized individual who is passionate about technology and has excellent communication skills. The ideal candidate will have a minimum of 1-2 years of experience in a related field and a degree in a technical field or equivalent.

**Key Responsibilities:**

  • Maintain high levels of customer satisfaction by clarifying customer needs and ensuring they are met.
  • Handle customer relation problems promptly and appropriately, escalating issues according to established procedures.
  • Provide software service and post-sales or service delivery support for local accounts on standard systems.
  • Respond to service, product, technical, and customer relations questions.

**Requirements:**

  • Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.
  • Thorough knowledge of organization and policies.
  • Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
  • Ability to build and maintain ongoing relationships with customers, peers, and support partners.
  • Ability to perform while under high-pressure situations.

**What We Offer:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

**About HP:**

HP is a technology company that operates in more than 170 countries around the world, united in creating technology that makes life better for everyone, everywhere. We are committed to diversity, equity, and inclusion and create a culture where everyone is respected and can be themselves.



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