Customer Serivice Representative

hace 6 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
**LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE ®️, PEPSI ®️, QUAKER ®️** and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

**Join PepsiCo, dare to transform.**

**Responsibilities**:
**Customer Account Specialist, Customer Integration Center**

**Main purpose**

The Customer Account Specialist (CAS) will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. CAS will be accountable for quality of customer service and driving compliance to KPIs related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.

**Your Impact**

As The Customer Account Specialist, Customer Integration Center your scope will consist of:

- Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center - orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours - executing actions
- Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness - executing actions
- Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing - executing actions
- Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) - executing actions
- Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns - executing actions
- Ensure clear understanding of assigned customers’ agendas and track performance trends - executing actions
- Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support - executing actions

Qualifications:
**Who Are We Looking For?**
- Written & Verbal Fluency in English
- BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service
- Strong written and verbal communication skills with the ability to adapt style to needs of audience
- Strong problem solving, issue resolution, influencing and prioritization skills
- Critical thinking skills with analytical and continuous improvement mindset
- Ability to develop and improve customer relations
- Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
- Proficiency in MS Office suite (Excel, Word, Outlook, Power Point)
- Learning agility with ability to quickly learn SAP and Tableau

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, a

  • Customer Serivice Representative

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** **We Are PepsiCo** - PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS...

  • Customer Service Representative

    hace 7 meses

    Miguel Hidalgo, México Human Access A tiempo completo

    ¡¡We are looking for a Customer Service Representative!! Vacancy to work 100% face-to-face in Mexico City, Miguel Hidalgo (Por el Hospital Español). A video surveillance company is looking for a seasoned, hardworking, smart and organized Sales Customer Service. Objective: Achieve customer satisfaction with the best level of service in its class and...

  • Customer Service Representative

    hace 6 meses

    Miguel Hidalgo, México Hooman A tiempo completo

    Oferta de Trabajo: Customer Service Representative Estamos buscando un Customer Service Representative para unirse con uno de nuestros clientes en giro restaurantero en constante crecimiento. Nos enorgullecemos de ofrecer un entorno de trabajo estimulante y gratificante donde los profesionales pueden desarrollar sus habilidades y avanzar en su...

  • Customer Service Representative

    hace 6 meses

    Miguel Hidalgo, México Nex A tiempo completo

    **Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**: Vacante: Customer Service Representative - Industria Química **Ubicación**: Zona Anzures **Horario**: Lunes a Viernes de 8:00 AM a 5:00 PM **Modalidad**: Esquema de Home Office ### Descripción del Puesto: ### **Responsabilidades**: - Gestionar y coordinar operaciones de servicio al...

  • Customer Service Representative

    hace 6 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **Customer Service Representative (GBS)** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the...

  • Customer Service Representative

    hace 7 meses

    Miguel Hidalgo, México HTNexus A tiempo completo

    ¿Buscas tu primera experiência laboral en Customer Service Representative? ¡NOSOTROS SOMOS TU MEJOR OPCIÓN, NOSOTROS TE CAPACITAMOS! Con prestaciones de Ley superiores desde el 1er día - Sueldo Mensual $14,000 brutos - Más Vales de Despensa $1,400 - Más Vales de Restaurante $2,000 - Más bonos del 5% al 20% - Opción HOME OFFICE 4to mes -...

  • Customer Success Representative

    hace 7 meses

    Miguel Hidalgo, México Boletia A tiempo completo

    **Acerca de Boletia** Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan...

  • Customer Success Representative

    hace 7 meses

    Miguel Hidalgo, México Informa Markets México A tiempo completo

    Informa es un grupo Internacional líder en inteligencia, eventos e investigación académica. Creamos y ofrecemos información altamente especializada a través de publicaciones, eventos, formación, inteligencia de mercado y pericia, proporcionando valiosos conocimientos a particulares, empresas y organizaciones de todo el mundo. Informa cotiza en la Bolsa...

  • Customer Success Representative

    hace 7 meses

    Miguel Hidalgo, México Informa Markets México A tiempo completo

    Informa es un grupo Internacional líder en inteligencia, eventos e investigación académica. Creamos y ofrecemos información altamente especializada a través de publicaciones, eventos, formación, inteligencia de mercado y pericia, proporcionando valiosos conocimientos a particulares, empresas y organizaciones de todo el mundo. Informa cotiza en la Bolsa...

  • Customer Care Representative

    hace 7 meses

    Miguel Hidalgo, México Centro Telecom A tiempo completo

    Empresa Líder en Telecomunicaciones con servicios de Carrier, Productos de Voz, Datos, SMS, Call Center, Videoconferencias y Soluciones empresariales de Comunicaciones Unificadas, se encuentra en la búsqueda de profesionales con alto potencial, para ocupar la posición de: **CUSTOMER CARE EXECUTIVE** **EXPERIENCIA**: - 1-3 años en puestos similares -...

  • Customer Development Executive

    hace 4 meses

    Miguel Hidalgo, México Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 162359 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries...

  • Sr Sales Representative

    hace 7 meses

    Miguel Hidalgo, México OEC Group A tiempo completo

    **_OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more!_** **Who you are...** - An experienced individual in cold calling, prospection of potential clients, and leads creations. Able to acquire new business through previous customer relations. - Experience in Ocean Freight/NVOCC environment. - Verbal...

  • Automotive Claims Representative Bilingual

    hace 7 meses

    Miguel Hidalgo, México Forma RH International A tiempo completo

    **Vacante para la empresa Forma RH International en Miguel Hidalgo, Ciudad de México**: **Automotive Claims Representative (Bilingual English/Spanish) Contact Center** Position Summary ESP I's Pre-Approval Technical Service Representative handles inbound contacts (phone and network) from Ford and Lincoln dealers (F/L), independent auto repair facilities,...

  • Pfna Customer Service Analyst

    hace 2 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** *** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the...

  • Customer Development Executive

    hace 2 meses

    Miguel Hidalgo, México Filorga A tiempo completo

    No Relocation Assistance Offered Job Number #163974 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in...

  • Bilingual Customer Service Representative

    hace 7 meses

    Miguel Hidalgo, México HTNexus A tiempo completo

    Empresa Internacional se encuentra en búsqueda de tu talento como: **AGENTE BILINGÜE / Customer Service / Experiência no necesaria** **HOME OFFICE (Training presencial, CDMX Sur)** **¿Qué necesitas para aplicar?** - Ingles B2-C1 u 85%(Conversacional avanzado) - Secundaria terminada como mínimo - Disponibilidad de horario para Turno...

  • Customer Service Analyst

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Order Management Representative

    hace 6 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Bilingual Customer Service Representative

    hace 14 horas

    Miguel Hidalgo, México Tutenlabs A tiempo completo

    We are passionate about technology! At Tutenlabs we are dedicated to the development of technological solutions to digitize the business and service experience of large companies, preparing them to manage the workforce of the future. We are looking for talent as Building System Specialists. You will be responsible for remotely troubleshooting our...

  • Customer Service Representative

    hace 6 meses

    San Miguel de Allende, México Rieke LLC A tiempo completo

    Company: Rieke LLC Primary Location: - Circuito Corral de Piedras Manzana 1, Lote 16, San Miguel de Allende, Guanajuato 37888 MEX Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled **Main Duties & Responsibilities** **Position Summary**: Rieke Packaging specializes in the...