Service Intelligence Associate Manager
hace 2 semanas
Experiência manejando de métricas de servicio
Experiência en renovaciones, Incentivos y rebates
Experiência manejando ITSM ServiceNow
Experiência con la entrega (transiciones) de servicio al cliente
Experiência manejando SLAs, escalamientos, quejas reclamos y contratos.
Experiência atendiendo auditorías
Experiência en Excel y/o Power BI
Experiência en manejo de procedimientos de ITIL, tales como gestión de incidentes, requerimientos, cambios, problemas, configuración
Muy buenas habilidades de comunicación con otras áreas, tales como comercial preventa, Legal, finanzas y compras.
**Qualificações**
Seguimiento entregables Clientes por contrato
Sesiones y visitas periódicas clientes
Gestión de Encuestas de satisfacción
Seguimiento ANS
Escalamiento Incidentes críticos y requerimientos urgentes
Presentación de informes a clientes
Seguimiento Service Excellence ISO 20000 grupo regional de calidad de procedimientos LATAM.
Seguimiento tickets
Atención Auditorías internas y externas de clientes y apoyo a las auditorías de Logicalis
Función de Project Manajer en miniproyectos de clientes o del área
Función de Project Manager en Onboardings clientes Optimal y otras herramientas
Seguimiento a proveedores y órdenes de compra
P&L de clientes
Elaboración de informes bajo demanda
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**Job Snapshot**:
**Employee Type**:
- Full-Time-
**Location**:
Distrito Federal, Mexico-
**Job Type**:
- Management-
**Experience**:
- Not Specified-
**Date Posted**:
- 5/14/2024
-
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