Service Manager

Encontrado en: Jooble MX O C2 - hace 2 semanas


Ciudad de México ABB Schweiz AG A tiempo completo

Service Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Implements service strategy and drives service growth at the respective unit level. Leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

Your responsibilities
  • Creates and drives implementation of service strategy as a member of the management team.
  • Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
  • Executes service and sales channel strategy within their own area of responsibility.
  • Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
  • Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
  • Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
  • Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
  • Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
  • Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
  • Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
  • Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
Your background
  • Bachelor´s Degree in Electric o Mechanical Engineer, Industrial or automation Engineer, Business Management.
  • +8 years of experience working in Mexican and CA&C Electrical Systems industry.
  • Manufacturing Knowledge.
  • Experience in Large projects (3M USD or higher).
  • Industry Segment knowledge (Minning, Oil & Gas Utilities, Food & Beverage, Water & Wastewater, Building/Infrastructure).
  • Proven Leadership experience.
  • Contract Management, Install Base Management, Project and Cost Management.
  • Customer Service and Digital Service (SAAS).
  • Availability to travel (40% national and international).
  • Advanced level of English.
More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website Work model: hybrid #LI-hybrid

#J-18808-Ljbffr
  • Service Manager

    hace 3 días


    Ciudad de México GFT Technologies A tiempo completo

    **Service Manager**: - Mar 6, 2023- Location: Mexico City, MX, 11850- Working place: Hybrid**¿Quiénes somos?** GFT es una compañía tecnológica en la que confían instituciones financieras líderes a nível internacional para satisfacer las demandas de la transformación digital. La innovación y la creatividad forman parte de nuestro ADN y son la...

  • Service Sales Manager for Channels

    Encontrado en: Jooble MX O C2 - hace 1 semana


    Ciudad de México ABB Schweiz AG A tiempo completo

    Service Sales Manager for Channels Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Service Level Manager

    Encontrado en: Jooble MX O C2 - hace 4 días


    Ciudad de México Tiger Text A tiempo completo

    Remote Work : Yes Overview : At Zebra, we extend the edge of possibility by shaping the future of work on the front line reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create...


  • Ciudad de México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- Program Manager - Customer Service Content Strategy - Mexico City - Customer Service At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses:...


  • Ciudad de México Alfa Laval A tiempo completo

    Planning and management of service engineers work schedules according customer´s needs. - Proactively ensure employment of service engineers according divisional targets. - Manage engineers further actions/leads from service reports. - Ensure that jobs are executed according to importance in close cooperation with Team Manager. - Support and input complex /...


  • Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

  • Cloud Service Operations Manager

    Encontrado en: beBee jobs MX - hace 3 días


    Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...


  • Ciudad de México Siemens Energy A tiempo completo

    Mid-level Professional **IT Endpoint Protection Service Manager** **Location**: Mexico, Queretaro **Department**: Siemens Energy Information Technology **Mode of Employment**: Permanent **LET’S TALK ABOUT YOU** **Your profile** - Bachelor’s / Master’s degree in computers / IT, or equal, ideally with experience in service management - 7-9 years of...


  • Ciudad de México Concord Servicing de Mexico A tiempo completo

    **Job description** **Mexico Office Customer Service Manager** Full-time -Non-Exempt - reports to Director of Contact Center Mexico **Summary**:Manages and directs our CC inbound teams in the Mexico city office in accordance with the organization's policies and applicable laws. Responsibilities include: review and define monthly goals for each team,...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** **PROGRAM DESCRIPTION** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and...


  • Ciudad de México Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in Mexico. This role will also provide live support as needed and assist with promoting MPA accountability....


  • Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Ciudad de México Videojet A tiempo completo

    **Key responsibilities specifically are**: Execute service growth plan with the base of our three pillars, Performance, Growth and Efficiency, prioritize and implement service activities to fulfill maintenance contracts and service-level agreements using Priority 1 and Priority 2 policy to speed service on site. Evaluate time and resources required for...

  • Client Service Rep 3

    hace 7 días


    Ciudad de México IQVIA A tiempo completo

    **_Job Overview_** Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. **_ Essential Functions_** - Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under...

  • Customer Service Manager- Automated Systems

    Encontrado en: Talent MX C2 - hace 2 semanas


    Santiago de Querétaro, México Acensblue A tiempo completo

    Worldwide company leader in finishing Systems is looking for a Customer Service Manager.RequirementsAcademic studies: Electric Engineering or Mechanical Engineering Experience: 10 years in the area of finishing systems, painting machinery, etc. Language: Spanish and English advanced (Conversational) Software: PLC (Allen Bradley, Siemens) Valid Passport &...

  • Client Service Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Greater Giving, Inc. A tiempo completo

    Summary of This Role Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems...


  • México Harman International A tiempo completo

    Location: - MX_Queretaro_Industria Minera 501/502 - Additional Location: - Queretaro, Mexico - Job Family: - Quality - Worker Type Reference: - Regular - Permanent - Pay Rate Type: - Salary - JOB ID: - R-35191-2024 **Description & Requirements**: **About the Role** This position is the executive of Harman’s Service Product Lifecycle for NA OEM...


  • Ciudad de México Temenos A tiempo completo

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We...


  • Ciudad de México Siemens Healthineers A tiempo completo

    ¿Queres ayudar a crear el futuro del cuidado de la salud? Siemens Healthineers es un lugar para las personas que dedican su energía y pasión a esta importante causa. Reflejamos nuestro espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud, que se encuentra en constante evolución. Innovamos en avances para la...


  • Ciudad de México huntRED A tiempo completo

    Descripción de la empresa Empresa del ramo têxtil, líder en su segmento de especialización Descripción del empleo - ** Reporta a**:Director de Cadena de Suministro - ** Ubicación**:CDMX, México - ** Objetivo de la Posición**: - Desarrollar estrategias de customer service para los clientes de USA, Canada y LATAM, así como identificar oportunidades...