Technical Support Coordinator

hace 1 mes

México HighLevel Inc. A tiempo completo

**Location**: This role is 100% remote and employees must reside in Cancun, Mexico. We will provide the training and equipment

**Schedule**:This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends.

**Who We Are**:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

**Who You Are**:
The primary role of the Customer Support Representative (CSR) would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified CSR possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

**What You’ll Do**:
**Today**:

- Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
- Uses judgment within defined practices and procedures.
- Work directly with other support team members of all levels, as needed.
- Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be accessible and available to multiple customers.
- Establish priorities and communicate rationale and time frame clearly to customers.
- Suggest articles to the knowledge base in an effort to promote self-help for our customers.

**Soon**:

- Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
- Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
- Work directly with team members to resolve customer issues and request enhancements for our products.
- Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
- Participate in the testing of new product releases.

**Eventually**:

- Resolve or recommend resolutions to customer problems.
- Other duties may be assigned and/or modified as business needs change.

**What You’ll Bring**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Experience/Education/Certifications Required**:

- 2+ years prior technical support experience fielding and resolving technical inquiries in a well-structured professional manner, not required but a plus
- Strong technical aptitude, analytical and troubleshooting skills.
- BA/BS in Computer Science or equivalent combination of education and experience.
- Demonstrated ability to maintain self-control while defusing stressful customer situations.
- Excellent customer service attitude is extremely important to be a team player.
- Excellent note-taking skills.

**Language Skills Required Vs. Preferred**:

- Fluent in English.
- Demonstrated verbal and written communication skills.

**EEO Statement**:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Technical Cloud Coordinator

    hace 2 meses

    México Bhuvi IT Solutions A tiempo completo

    cloud-relatedTitle: Sr. Technical Cloud Coordinator ocation: Remote Cloud PMs in Mexico (LATAM) who are bilingual Spanish/English speakers Technical Cloud Coordinator with AWS/Azure implementation experience to provide oversight for AWS and Azure Cloud Projects. This is for immediate contract. Min of 8 to 10 years of experience as a technical coordinator...

  • Technical Support Coordinator

    hace 6 días

    México HighLevel Inc. A tiempo completo

    Location: This role is 100% remote and employees must reside in Cancun, Mexico. We will provide the training and equipment! Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends. Who We Are: HighLevel is an all-in-one, white-label marketing...

  • Technical Support

    hace 5 días

    México Hewlett Packard A tiempo completo

    Applies **_basic knowledge_** of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently....

  • Technical Support Supervisor

    hace 1 día

    México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Supervisor. **What you’ll do**: Job Summary Provide direction and manage day to day functions of the Customer Care Technical Support Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations...

  • Technical Support Engineer

    hace 1 mes

    México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **What you'll do**: **Position Overview**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool...

  • Technical Support Engineer

    hace 5 días

    México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **Job Summary** **What you' Il do**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling...

  • Technical Support Engineer

    hace 2 días

    Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Lead Technical Support

    hace 2 meses

    Ciudad de México LAAgencia A tiempo completo

    **MEXICO CITY, MEXICO /** **INCODE /** **PAYROLL** - At Incode we are expanding the team to hire someone to build and lead our Technical Support team across the globe. **Requirements**: - Create the infrastructure, team, processes, and vision for world-class 24/7 operations - Oversee the day-to-day operations of the Technical Support Team - Act as a...

  • Technical Support Analyst

    hace 1 mes

    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Tech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...

  • Technical Support Engineer

    hace 2 días

    Ciudad de México Hitachi Vantara A tiempo completo

    Mexico City, Mexico **Function**: CS&S **Requistion ID**: 1023279 **Job Type**: The Company The Role The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara’s customers upon their need to address technical, hardware and software system problems. This includes specific products and their integration, as a...

  • Technical Support Engineer

    hace 2 meses

    Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...

  • Technical Support Manager

    hace 1 mes

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...

  • Technical Support Manager

    hace 1 día

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...

  • Sr Technical Support Associate

    hace 2 semanas

    México Resideo A tiempo completo

    **JOB DUTIES: - Facilitate issue identification and analysis - Investigate and resolve technical issues - Track requests resolution - Provide technical training - Build relationships with customers - Test products & software Develop and share knowledge **YOU MUST HAVE: - High School Diploma, or equivalent. Some experience in the field - Fluent English...

  • Bim Coordinator

    hace 2 meses

    México Hitachi Energy Mexico, S.A. DE C.V. A tiempo completo

    **Description** General information:Responsibilities:The BIM Coordinator is an organizational representative who is responsible for establishing governance and assuring data and information flow to and from the common data environment (CDE) throughout the project lifecycle. In general, this person is the go-to person for setting up project specific...

  • Technical Support Engineer

    hace 1 mes

    México Vision Group A tiempo completo

    2-year prior experience in the same field or any IT-related industry (must) Networking skills to perform remote troubleshooting to isolate and diagnose incidents Excellent skills in technical project management with Level 2+ support, Linux operating system, Linux Bash command language and scripting, accountability, organization, and reporting...

  • IT Technical Support

    hace 2 días

    Ciudad de México Wiser Hub A tiempo completo

    **IT Technical Support job profile**: The Support Professional (SP) is typically a first point of contact and therefore has a key role in helping the mission goal of excellent Customer / Partner satisfaction. The Support Team must demonstrate an in-depth understanding of the features, technical proficiency, and excellent customer-facing skillsets. As part...

  • Sr Technical Support Associate

    hace 1 mes

    México Resideo A tiempo completo

    **JOB DUTIES**: - First point of contact with on field installers - Investigate and resolve technical issues - Track request resolution for documented cases - Provide top tier technical assistance - Build relationships with customers - Develop and share knowledge **YOU MUST HAVE**: - High School Diploma, or equivalent. - 1-2 years of Technical Support or...

  • Technical Support

    hace 3 semanas

    Ciudad de México AXA A tiempo completo

    Technical support to users 7x24. - Installation and maintenance of computer equipment. - Follow up and closure reports of requirements and incidents. Reports scalation of requirements and incidents with development and regional teams. **Su Perfil** **Technical/ Functional Knowledge, Skills and Abilities**: - Corrective and preventive maintenance of...