IT Technical Support

hace 2 semanas


Ciudad de México Wiser Hub A tiempo completo

**IT Technical Support job profile**:
The Support Professional (SP) is typically a first point of contact and therefore has a key role in helping the mission goal of excellent Customer / Partner satisfaction.

The Support Team must demonstrate an in-depth understanding of the features, technical proficiency, and excellent customer-facing skillsets. As part of an international support team, you will operate in a fast-paced dynamic environment united in one common passion - to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

**Responsibilities**:

- Make **every customer interaction a satisfying experience** through a professional, outgoing and personable attitude.
- ** Resolve **customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
- ** Serve** as liaison between the customer and the Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner
- ** Ensures t**hat all relevant communication, documentation and files related to the case are accurately recorded in the support system
- ** Provide timely & accurate status** updates to customers and relevant internal stakeholders
- ** Represent** expectations, intentions, and attitudes of customers and co-workers accurately
- Continuous effort to **acquire and maintain** a good knowledge of products as well as Support procedures, practices, and policies
- ** Assist** in ensuring that delivered solutions are documented in Case Management System and as knowledge base articles to help make the team successful.
- ** Ensures** that observed patterns of customer pain points are highlighted to the manager
- ** Informs** customers of the appropriate support options that best fit the customer's needs

**Professional Qualifications**:

- Must exhibit excellent English and Spanish language communication skills, both in written and oral form.
- Should have conversational portuguese
- Experience with remote troubleshooting
- Is familiar with established troubleshooting methodologies for problem-solving
- Is confident of own capabilities and believes that persistence and hard work yield results
- Is open-minded & shares information with others
- Gives and receives constructive feedback to strive for continuous self-improvement
- Able to deal with conflicts in a constructive manner and can recover from dissatisfied-customer situations
- Conducts self with confidence and professionalism when speaking with all staff from immediate peers to executive management
- Associate or Bachelor's degree in Computer Science, Computer Information Systems, or similar preferred
- Industry Certification(s) such as Microsoft MTA, CompTIA Network+ / Security + /Server + may be accepted in lieu of university degree

**Personal Skills**:

- Ability to identify patterns and relationships among related technologies
- Ability to break down complex technology concepts into simpler terms, and articulate them in a manner that is easy to understand to an unfamiliar person
- Ability to approach problems in a holistic manner, considering impact and risk to all involved stakeholders, when proposing a solution
- Experience with Windows Server 2008/2012/2016 operating systems, including identification of performance bottlenecks and general knowledge of system architecture, such as running services and processes.
- Experience with IPv4 networking, including diagnosis of common errors such as connectivity errors or network congestion
- Experience with Microsoft SQL Server, including making backups and monitoring general database health
- Experience with enterprise-level data storage technologies including RAID, NAS, SAN, iSCSI, Fibre Channel



  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...


  • Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...

  • IT Support

    hace 2 meses


    Ciudad de México Apollo.io A tiempo completo

    About the role: As an IT Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to our employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving...


  • Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX._The Role: __To succeed in this role, we expect you to have:_Bachelors/College Degree in Computer Science, Information Technology, or...


  • Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...

  • IT Support Analyst

    hace 2 meses


    Ciudad de México Bitso A tiempo completo

    **Working At Bitso**: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...

  • IT Support Analyst

    hace 10 horas


    Ciudad de México Bitso A tiempo completo

    **Working At Bitso**: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...

  • IT Technical Support

    hace 5 días


    Ciudad de México, Ciudad de México TigerTeam A tiempo completo

    Empresa global se encuentra en la búsqueda de un Technical Support - CDMXRequisitos:Ofrecemos:Contratación 100% nomina con el clientePrestaciones superiores de Ley100% PresencialRequisitos:De 2 a 4 años de experiencia en operaciones de soporte informático. Instalación de sistemas operativos WindowsInstalación de software y solución de problemasActive...

  • IT Tech Support

    hace 4 semanas


    Ciudad de México Manpower Mexico A tiempo completo

    **Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide. In Experis IT we harmoniously unite people, skills and technology under a human approach.** In Experis IT we are...


  • Ciudad de México, Ciudad de México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City officeThe IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and other locations as assigned. This entry-level role has the primary responsibility of responding to IT support calls, troubleshooting...

  • Desktop Support Engineer

    hace 3 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Ciudad de México, Ciudad de México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Tuxtla Gutiérrez, Chiapas:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en Merida Service Desk para soporte de 1er nível sin...


  • Ciudad de México, Ciudad de México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Cancún, Quintana Roo:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en Merida Service Desk para soporte de 1er nível sin...

  • Global IT Support

    hace 2 meses


    Ciudad de México ELEVATE A tiempo completo

    **Role** Global IT Support **Location(s)** Mexico **Who We Are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an...

  • Global IT Support

    hace 2 semanas


    Ciudad de México ELEVATE A tiempo completo

    **Role** Global IT Support **Location(s)** Mexico **Who We Are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an...

  • Sr IT Support

    hace 5 días


    Ciudad de México, Ciudad de México Stori Card - MX A tiempo completo

    About the role: We are looking for a Sr IT Support, that can help all your Stories on CDMX, we currently have 2 offices and a large Operational team, the candidate must have experience working in big companies local and remotely, and bilingual.Requirements:4+ years of experience as tech support preferred in big companies, and good writing/speaking...

  • IT Support

    hace 5 días


    Ciudad de México, Ciudad de México Siemens Mobility A tiempo completo

    Job ID:Company: Siemens Industry Software, SA de CVOrganization: Digital IndustriesJob Family: Internal ServicesExperience Level: Student (Not Yet Graduated)Full Time / Part Time: ParttimeRemote vs Office: Hybrid (Remote/Office)Contract Type: Fixed TermPosition Overview:We provide local IT support to the customer. We are generalists, and our support includes...

  • IT Support

    hace 1 semana


    Ciudad Juarez, México TE Connectivity A tiempo completo

    TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and...


  • Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Tech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...