Technical Support Engineer

hace 5 meses

Ciudad de México TK Recruitment A tiempo completo

My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX.

**_The Role: _**

**_To succeed in this role, we expect you to have:_**
1. Bachelors/College Degree in Computer Science, Information Technology, or equivalent.
2. Proficiency in English at an upper-intermediate level.
3. Minimum of 3 years of experience as a Senior Manager of IT Support/Head of Support.
4. Experience in FinTech or a loan company is advantageous.
5. Comprehensive understanding of network architecture and client/server technology.
6. Strong problem-solving and communication skills.
7. Proficient in database management.
8. Preferred skills in software development and IT security.

As a **Technical Support Engineer**, you will be responsible for a wide range of IT-related tasks. Your primary duties include:
**1.Technical support**
- Provide technical support to end-users, addressing and resolving hardware, software, and network issues.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
- Document support interactions, solutions provided, and create knowledge base articles for common issues.
- Conduct regular system audits to ensure security and compliance with established standards.
- Assist in the development and implementation of IT policies and procedures.

**2. IT Management**:

- Oversee and manage all IT processes for the company.
- Source, screen, and coordinate IT processes, including software and hardware installation and maintenance.
- Provide technical support for all staff, troubleshooting network and server issues, and ensuring technical support for all users in the company.

**3. Network and Server Administration**:

- Administer Windows Server 2016/2019, including user management and addressing interface issues.
- Have basic Linux knowledge and access to server logs.

**4. IT Infrastructure**:

- Ensure the smooth operation of VPN tunnels.
- Analyze key performance indicators of server resources.
- Configure active network equipment from various manufacturers.
- Maintain up-to-date technical documentation.
- Execute operational and planned infrastructural tasks.
- Possess good knowledge of local infrastructure, including ISPs, VoIP providers, SMS providers, local data centers, and web hosting providers.

**5. VoIP and Telephony**:

- Configure and administer VoIP telephony services, including Webitel and Asterisk.

**_ What we offer:_**
- Competitive salary and bonuses.
- Strong professional environment and professional development support.
- Opportunity for professional and career growth.
- Excellent multicultural work environment and more

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