Developer Relations Program Manager
hace 3 semanas
**Business Manager - Digital Marketing**
**Qualification**:
- **Education**:
Post Graduate (preferably MBA), PMP certification or relevant domain certification
** Responsibility**:
**Stakeholder/Business Management**:
- Deliver on financial goals for the business.
- Prepare and report process performance metrics to stakeholders.
- Participate in management discussions (Governance discussion, Management forums with customer).
- Identify key cost drivers and ensure they are optimized.
- Proactively identify opportunities for additional business with customer.
- Identify opportunities for growth & deliver on growth commitments (number of people).
- Anticipate & plan for new business & get involved in hiring.
- Share value addition and best practices across teams.
- Adopt best practices from other processes/ verticals etc.
**Customer Relationship Management**:
- Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
- Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
- Attend customer calls and meetings, proactively flag issues and prevent surprises.
- Manage and resolve escalations and issues raised by customers.
- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
- Analyze customer feedback at desired intervals and initiate ways to improve the score.
**Process Improvements and Adherence**:
- Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
- Initiate and deliver on process improvement projects to improve process efficiencies.
**Project Control, Management and Review / Program delivery**:
- Drive team to achieve process SLAs / metrics - productivity and quality targets within the established timelines.
- Ensure proper documentation and knowledge transfer as per project plan and schedule.
- Work with support functions to enable infrastructure support to team and ensure zero downtime.
- Prepare for infrastructure and other growth related requirements.
- Ensure resource utilization and scheduling of end to end work.
- Plan for resources based on volume projection and current available head count and allocate responsibilities.
- Effective forward planning in terms of process delivery, people & client engagement.
**People/Team**:
- Provide guidance and mentorship to team.
- Drive knowledge management and continuous up skilling of the team.
- Conduct performance appraisals for team members.
- Manage attrition through skip level meetings, planning interventions, engagement calendars.
- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
- Participate in organizational initiatives such as recruitment drives, training programs etc.
- Deliver communication received from senior management to the team members though town halls, team meetings.
**Must Have Skills**
- Speaking English
**Good To Have Skills**
- Field Serv Mgmt-Tech
- After Sales & Service (Tech)
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Feb 15 2024
**About Cognizant
-
Program Manager
hace 4 semanas
Aguascalientes, México Flex A tiempo completoThrough the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We welcome people of all backgrounds. A career with...
-
Program Manager
hace 5 días
Aguascalientes, Aguascalientes, México Flex A tiempo completoThrough the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We welcome people of all backgrounds. A career with...
-
Program Manager
hace 2 meses
Aguascalientes, México Eaton A tiempo completoEaton’s ADMIN Administrative division is currently seeking a Program Manager. **What you’ll do**: **PRIMARY FUNCTION** Responsible for the successful execution of NPI Projects. The Program Manager leads the Integrated Program Team(s) to assure successful planning and execution of NPI Program(s) and projects in achieving profitable, on-time and reliable...
-
Program Manager
hace 4 días
Aguascalientes, Aguascalientes, México Eaton A tiempo completoEaton's ADMIN Administrative division is currently seeking a Program Manager.What you'll do:PRIMARY FUNCTIONResponsible for the successful execution of NPI Projects. The Program Manager leads the Integrated Program Team(s) to assure successful planning and execution of NPI Program(s) and projects in achieving profitable, on-time and reliable product...
-
Program Manager
hace 3 semanas
Aguascalientes, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Program Manager
hace 4 semanas
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Program Manager is responsible for the development and execution of a portfolio of projects and programs for the organization. You will be responsible for ensuring that every aspect of the program is completed on time and within budget and also act as a liaison between the individuals working on the program and key stakeholders. General...
-
Program Manager
hace 3 semanas
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Program Manager is responsible for the development and execution of a portfolio of projects and programs for the organization. You will be responsible for ensuring that every aspect of the program is completed on time and within budget and also act as a liaison between the individuals working on the program and key stakeholders. General...
-
Program Manager
hace 2 meses
Aguascalientes, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Program Manager
hace 2 días
Aguascalientes, México Flex A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Program Manager
hace 3 semanas
Aguascalientes, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Program Manager
hace 4 semanas
Aguascalientes, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Program Manager
hace 4 semanas
Aguascalientes, Aguascalientes, México Cognizant A tiempo completoWe're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Program Manager
hace 5 días
Aguascalientes, Aguascalientes, México Cognizant A tiempo completoWe're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Program Manager
hace 3 semanas
Aguascalientes, Aguascalientes, México Cognizant A tiempo completoWe're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Program Management
hace 7 días
Aguascalientes, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Program Manager Ii
hace 4 semanas
Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Program Manager is responsible for the development and execution of a portfolio of projects and programs for the organization. You will be responsible for ensuring that every aspect of the program is completed on time and within budget and also act as a liaison between the individuals working on the program and key stakeholders. General...
-
Developer
hace 2 semanas
Aguascalientes, México Lion Intel A tiempo completoLion Intel Solutions se encuentra en búsqueda de _**“Developer ”**_ para formar parte de su equipo de talentos. **Requisitos**: - Egresado o Cursando últimos semestres de Ingeniería en Computación Inteligente, Ingeniería en Sistemas Computacionales, Licenciatura en Informática y Tecnologías Computacionales O relacionadas. - 6 meses - 1 año de...
-
Program Administrator
hace 2 meses
Aguascalientes, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Supply Chain Program Manager
hace 5 días
Aguascalientes, Aguascalientes, México Eaton Corporation A tiempo completoEaton's VEH Vehicle Group division is currently seeking a Supply Chain Program Manager.What you'll do: Lead and communicate program needs to category managers to provide pricing and capacity analysis on all programs from PROlaunch Stages 0 Manage deliverables of team members for Engine Air Management product launches to ensure proper execution of changes and...
-
Human Resources Manager
hace 2 semanas
Aguascalientes, México HAT Talent Search A tiempo completo**HR Manager** **HRBP Manager** Company located in San Luis Potosi area is searching **HR Manager,** responsible for providing expertise and guidance in the areas of culture, change management, strategic coaching, talent assessment and development, succession planning, performance management, and organizational design. Partners with Plant manager and key...
