Business System Support Specialist

hace 2 semanas


Tlahuac, México Emerson A tiempo completo

The Lifecycle Services (LCS) Business System Support Specialist is responsible for the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This role will be instrumental in ensuring we meet our service level commitments by delivering accurate and timely work through a variety of business system platforms. Business System Support Specialist will report through the North America Lifecycle Services.

Join our diverse team as a Lifecycle Services (LCS) Business System Support Specialist Your role is important in supporting day-to-day activities in North America, including repair and manufacturing orders, training invoicing for service delivery, and Valve Condition Monitoring. Your unique perspective and skills will play a vital role in ensuring inclusivity, accuracy, and timely work through various business system platforms. As part of the North America Lifecycle Services Service Management Organization, you'll contribute to our commitment to inclusivity and excellence. Come be a valued member of our team, where diversity is celebrated, and your contributions matter

**Key Responsibilities**:

- Supervise the order queue diligently, promptly addressing inquiries to ensure swift order processing.
- Review and process Oracle sales orders, particularly for unorderable parts, coordinating with Rapid Repair Center Customer Service Associates to finalize orders.
- Generate and upload serial card references for processed orders, contributing to accurate documentation.
- Provide assistance for Diagnostic Report Generation Tool requests, ensuring seamless support.
- Follow up on purchase orders and support supplier expediting by acquiring and entering acknowledgment and planned ship date information.
- Create and modify purchase orders, establish new suppliers and customers, and contribute to purchasing activities for the Valve Condition Monitoring team.
- Collaborate with and support Service Support Associates in handling quote requests for part prices and lead times, as required.

**Education / Experience Requirements**:

- 3-4 years of relevant experience in a customer service or material sourcing role is important.
- A related degree or equivalent experience is preferred (e.g., Business Systems, Operations, etc.).

Knowledge / Skills / Abilities:

- Strong interpersonal skills for effective collaboration in a team-oriented environment.
- Clear and effective communication skills.
- Proven dedication to maintaining high-level customer service standards.
- Excellent time management skills.
- Attention to detail and a dedication to quality.
- Ability to follow instructions and enforce to standards while completing job assignments.
- Capable of working independently with general supervision.

We actively promote a diverse and inclusive work environment, and individuals from all backgrounds are encouraged to apply. We believe that diversity strengthens our team and improves our ability to deliver outstanding results.

Job Competencies:

- Drives Results
- Action Oriented
- Customer Focus
- Communicates Effectively
- Optimizes Work Processes


  • Specialist, Agent Support

    hace 4 semanas


    Tlahuac, México Western Union A tiempo completo

    **Specialist, Agent Support - Mexico DF** Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are...

  • Business System Analyst

    hace 4 semanas


    Tlahuac, México Xideral A tiempo completo

    Empresa lider en TI anda en busca de un business system analyst. **Requisitos**: - **Ingles avanzado indispensables.**: - **Mas de 5 años de experiência en el puesto.**: - casos de uso, historias de usuarios, planes de prueba, casos de prueba, scripts de prueba y suites de prueba - **Estándares profesionales BA, QA/QC, flujos de trabajo, procesos...


  • Tlahuac, México Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: The Sales Support Specialist is responsible for creating quotations and...

  • IT Specialist

    hace 4 semanas


    Tlahuac, México Perfetto Traveler A tiempo completo

    **Job description** **IT specialist (part-time/on call)** **RESPONSIBILITIES**: - Manage databases and networks. - Review diagnostics and assess the functionality and efficiency of systems. - Support the team in software implementation (ManageYourTrip, QuickBooks payments system, etc.) and in communication with the software representatives. - Manage the...


  • Tlahuac, México SAP A tiempo completo

    **We help the world run better** **Management Support** Provide administrative support to the organization. Responsible for the overall operation of daily office functions and duties, as well as offers administrational support in various projects. With increasing level of experience, provides administrative support to higher organizational levels (Board...

  • Tech Support Specialist

    hace 4 semanas


    Tlahuac, México Aleph Holding A tiempo completo

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Adops Support Specialist

    hace 4 semanas


    Tlahuac, México Aleph Holding A tiempo completo

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....


  • Tlahuac, México Novo Nordisk A tiempo completo

    Finance & Business Support Director **Category**:Finance**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre (GBS) in Mexico City. This will impact millions of people living with a chronic disease like diabetes and obesity. It will also...


  • Tlahuac, México Warner Bros. Discovery A tiempo completo

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...


  • Tlahuac, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Sub System Manager

    hace 7 días


    Tlahuac, México ALSTOM A tiempo completo

    Req ID:423860 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Ops Support/research

    hace 4 semanas


    Tlahuac, México Global Payments (Beamery) A tiempo completo

    **Description**: **Purpose** **Essential Duties** - Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems. - Will manage team releases, coordinate with internal customers on platform operations - Provide second-level support for Global internal teams related to the Merchant Accounting System,...

  • System Analyst

    hace 6 días


    Tlahuac, México Novo Nordisk A tiempo completo

    System Analyst - Payroll **Category**:Finance**Location**:Ciudad de México, Ciudad de México, MX**Position for Novo Nordisk GBS Mexico** - Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Center (GBS) in Mexico City. This will impact millions of people living with a chronic disease like...

  • Business Analyst IT

    hace 4 semanas


    Tlahuac, México Gates Corporation A tiempo completo

    **Business Analyst IT - PLM** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do...

  • Sales Support

    hace 4 semanas


    Tlahuac, México The Timken Company A tiempo completo

    Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. This position will be responsible for capturing,...

  • Business Analyst IT

    hace 4 semanas


    Tlahuac, México Gates Corporation A tiempo completo

    The "System Analyst IT - PDM/PLM' will be working with Engineering teams, Manufacturing user community and other key business partners to understand their business challenges, solve problems, define as-is and to-be processes, and define business requirements and convert these to functional requirements of a PLM IT solution using Gates' Windchill suite of PLM...


  • Tlahuac, México Concord Servicing A tiempo completo

    Summary: CC Telephone specialist oversees the telephone system (Genesys Purecloud), responsible for CC telephone functions and features to manage dialer, virtual agent campaigns, assign and program telephone functions for new clients. Assign and update roles for all CC team members. Responsible for supervising the overall CC telephone operations involving...


  • Tlahuac, México Thermo Fisher Scientific A tiempo completo

    With direction, Provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.


  • Tlahuac, México JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** **Benefits to eligible employees, include**: - Life insurance for you. - Online platform with certified courses for professional development. **What this job involves**: The Analyst, Technology role is a critical part of the Global Business Intelligence & Technology team. The individual will...


  • Tlahuac, México Ecoplexus A tiempo completo

    **Vacancy No** - VN193 **Employment Type** - Permanent **Location** - Mexico - Mexico City **Position Level** - Mid-Level **Job Details** **Interconnection Specialist** Location: Mexico City, Mexico Full Time position **Job Responsibilities are as follows**: Key Roles: - Company representative/liaison - May serve as the company representative,...