Customer Analyst
hace 2 semanas
**HARMAN DE MEXICO*-**
**Solicita**:
**Customer Analyst**
**Descripción y Requisitos**
- Engineering, International Business, Finance or Administration Degree
- 3-5 years of related experience for Customer Services.
- Experience in the automotive industry preferably.
- Knowledge of ISO / TS 16949 and ISO 14001.
- English 80% (reading and writing that allow fluid presentations)
- Customer specific requirements (applicable)
What is Nice to Have
- Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
- Communication Skills (Oral and Written)
- Initiative.
- Problem solving skills.
- Achievement oriented
- SAP system
- Computer knowledge, Microsoft Office (Excel, Power point, Word, etc. What You Will Do
- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
- Analyze Customer Demand to detect variations (Increases & Decreases)
- Make plans production according to customer requirements.
- Ensure customer shipments in order to meet delivery dates solicited.
- Check that customer demand is loaded correctly in SAP system.
- Develop and implement initiatives to improve customer services
- Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Maintain relationships with other internal departments to improve business performance
- Analyze customers issues so as to develop tools and processes to increase customer satisfaction
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor
- Initiate actions to prevent the occurrence of any non-compliance related
- Participates and provides support related with quality systems management, objectives, targets and programs.
- Zero premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
- Job DeEscrituraionWhat You Will Do
- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
- Analyze Customer Demand to detect variations (Increases & Decreases)
- Make plans production according to customer requirements.
- Ensure customer shipments in order to meet delivery dates solicited.
- Check that customer demand is loaded correctly in SAP system.
- Develop and implement initiatives to improve customer services
- Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Maintain relationships with other internal departments to improve business performance
- Analyze customers issues so as to develop tools and processes to increase customer satisfaction
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor
- Initiate actions to prevent the occurrence of any non-compliance related
- Participates and provides support related with quality systems management, objectives, targets and programs.
- Zero premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
Puesto: Administracion**Información Adicional**
- Tipo de contrato: Permanente- Salario: Negociable
- Pais: MEXICO
- Estado o Region: Chihuahua
- Ciudad: Ciudad Juarez
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