Dealer Care Analyst

hace 1 mes


Monterrey, México GM Financial A tiempo completo

Overview:
The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction.

This department is responsible of receive, analyze, and answer credit operations on stablished time and manner, always following the policy and quality criteria. This role is also in charge of finding proper solutions to document verification, insurance and purchasing requests from the dealers and help them to ensure the correct delivery of the credit requests.
- Our Dealer Care team works in rotating shifts, which switch once a month to support our dealer network. _
- Time shifts: 7AM-4PM; 8AM-5PM; 10AM-7PM; 11AM-8PM._

**Location: Monterrey, N.L.**

**Responsibilities**:

- Full knowledge of credit policy and procedures.
- Delivery of daily reports.
- Comply and assure risk and fraud policy.
- Call times in control.

Qualifications:

- Bachelor’s degree in administration, accounting, economics or related.
- +1 years of experience in customer service, credit analysis or related.
- Desirable financial institution or banking background.
- Intermediate/Advanced English skills (will be evaluated during interview).
- Customer Service experience (telephone support).
- Teamwork and collaboration.
- Good communication skills, both written and oral.

LI-ED1

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.


  • Geospatial Analyst

    hace 1 mes


    Monterrey, México S&P Global A tiempo completo

    **About the Role**: **Grade Level (for internal use)**: 08 **About the Role**: **The Team**: In this Consulting Analyst position you will work directly with automotive clients to support the delivery of bespoke projects as part of the S&P Global Mobility Consulting Services Practice. The automotive industry is facing disruptive changes such as electric...


  • Monterrey, México GM Financial A tiempo completo

    Overview: The **Marketing & Communication Analyst **will support the department by managing external/ internal communication campaigns, as well as communication analytics and multiple activities withing the Dealer Sales area. **Location: Monterrey, N.L.** **Responsibilities**: **Administration and control of internal and external communication** -...

  • Customer Care Analyst Ii

    hace 4 semanas


    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Customer Care Analyst Ii

    hace 18 horas


    Monterrey, México Regal Rexnord A tiempo completo

    Position Summary: Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty. Major Responsibilities: - Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...

  • Jr. Credit Analyst

    hace 1 mes


    Monterrey, México GM Financial A tiempo completo

    Overview: **Join our Team!** The **Junior Credit Analyst** will be responsible to perform the analysis of customers' information received through the system and make credit decisions based on the credit policy and the established procedures, according to the established company´s SLA´s. - Our credit Analysis team works in rotating shifts, which switch...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, N.L., México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...


  • Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • information analyst

    hace 1 mes


    Monterrey, Nuevo León, México Atos A tiempo completo

    The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures. INFORMATION ANALYST What you'll do: • Work...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...


  • Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...

  • IT BI Reporting Analyst

    hace 2 semanas


    Monterrey, México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...

  • Insurance Senior Analyst

    hace 1 semana


    Monterrey, México GM Financial A tiempo completo

    Why GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...

  • IT BI Reporting Analyst

    hace 1 semana


    Monterrey, N.L., México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...