IT Vendor Management Analyst

hace 1 mes

Miguel Hidalgo, México PepsiCo A tiempo completo

**Overview**

**Main Purpose of the Role**:
IT Vendor Management Analyst supports IT Vendor Relationship Manager with all aspects of the business and technology needs, agreements, and relationship with an IT Vendor. Responsible for analyzing and validating consumption of IT Vendors, implement guidelines and processes for coordinating the operation of the resource, contract, and performance management, working with Sector & Global IT stakeholders and along with IT Procurement & IT Finance providing insights/reporting for IT Vendor Portfolio Management.

**Responsibilities**

**Accountabilities**:

- IT Vendor Governance and Relationship Management:

- Assist in coordinating governance discussion for IT managed services and IT strategic Vendors
- Creating and maintaining IT Vendor profiles for IT strategic & preferred Vendors
- IT Vendor Performance Management:

- Support Track, report and analyze the performance of IT strategic Vendors and IT managed services providers using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Business Satisfaction Surveys
- IT Vendor Contract Compliance and Sourcing Risk Management:

- Resolves inquiries from IT stakeholders related to the IT contracts in place
- Assist in manage the Contract Change management process
- IT Vendor Resource Management:

- Execute the validation of IT Vendor consumption data (e.g., resource unit validation, verifying calculations, ensuring volume pricing adjustments are applied, etc.) or Project related SOWs using established process.
- Provide input into consumption trend analysis used to ensure best use of finite resources to support our business
- Provide input to IT Finance to support the development of PepsiCo financial forecasts, financial business cases, and budget plans as required at a sector level
- Work across IT Vendor Resource Management team to consistently deliver process (e.g., validation, service credits, data models, etc.) across services areas

Partners with IT services teams, IT Vendor representatives, and general IT associates to promote and deploy standard resource management sourcing processes.

Participates and provides support to IT VRM Managers in ad-hoc projects and initiatives inherent to the IT VRM department.

**Qualifications**

**Key Skills/Experience Required**

Years of Experience
- 4 years college degree or commensurate work experience
- 2 - 3 year experience in IT Vendor Relationship Management, IT Governance or Procurement areas with interest or knowledge in IT environment.
- 2 - 3 years experience Financial Management (preferable)
- 2 - 3 years experience in IT environment (most)
- 1 - 2 years in Contract Management

Tech Skills
- Good analytical skills and attention to detail
- Excellent MS Office skills, in particular Excel, Word, and PowerPoint
- Proficient in English, both verbal and written
- Negotiation and influence Skills
- Medium to High level understanding of commercial contracts or IT contracts

Non-Tech Skills
- Ability to deliver credible insights through work products and communications
- Ability to work independently with little direction and takes initiative
- Capable of managing multiple time sensitive priorities simultaneously
- Detail-oriented; organized in approach and in document maintenance
- Ability to work well in a team environment
- Consistently shows urgency, courtesy and patience
- Exceptional communication skills
- Capacity to analyze at deep level and connect data from different sources to drive actionable decisions
- Proactive attitude and results oriented
- Positive response under pressure
- Organized
- Open to learning new skills
- Respect and inclusion culture within the team
- High level of commitment & resilience

Differentiating Competencies
- Ability to interact with key stakeholders and communicate persuasively in a multi-functional environment
- Ability to organize and prioritize work and meet deadlines through excellent time management and strong organizational and problem-solving skills
- Highly organized and responsive, with ability to work on tight timelines.
- Numerate and lateral thinker, good at data analysis, with a strong attention to detail

**Main Interactions Within & Outside Organization**

**Main Interactions**

**Type**

**Name of group**

**Level/Bands**

**Purpose of interaction**

**Frequency**

Internal

Global Procurement
- To plan and execute sourcing strategy; provide Vendor relationship/contractual performance feedback

On going

Internal

IT Operations& Enterprise Solutions
- To enable Vendor management practices and processes to achieve IT objectives

On going

Internal

Information Security
- Partner with Information Security to ensure strategic Vendors are meeting security standards and third-party assessments

OnDemand

Internal

IT Controls /Audits
- Coordinate with IT Controls/audit to perform controls testing or/and Vendor audits

OnDemand

Internal

IT Leadership
- Update IT leadership on sourcing/Vendor relationship out

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