Eproc Support Specialist

hace 1 semana

Zapopan, México Avnet A tiempo completo

Who We Are:
At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet

Job Summary:
The eProc Support Specialist is responsible for efficiently processing both manual and electronic orders, creating quotes, managing customer web pages, and providing exceptional customer support. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with customers and the sales team. Additionally, the specialist will handle customer service activities related to order management, ensuring customer satisfaction throughout the order process.

Principal Responsibilities:

- Process orders accurately and in a timely manner, ensuring all required information is complete and correct.
- Create and send quotes to customers, ensuring pricing and terms are accurate and aligned with company policies.
- Manage customer web pages, ensuring product information, pricing, and inventory levels are up to date.
- Provide exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Collaborate with the sales team to understand customer requirements and provide support in achieving sales targets.
- Handle customer service activities related to order management, including order status updates, tracking shipments, and resolving order-related issues.
- Maintain accurate and organized records of customer interactions, orders, and quotes.
- Continuously improve order processing and customer support processes, identifying and implementing efficiency enhancements.
- Stay updated on product knowledge, pricing, and company policies to effectively assist customers.
- Assist in training new team members on order processing systems, customer support procedures, and order management.

Job Level Skills:

- Strong attention to detail and accuracy in order processing and data entry.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
- Proficiency in using order processing systems and customer relationship management (CRM) software.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Problem-solving skills to address customer inquiries and resolve issues.
- Strong organizational skills to maintain accurate records and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Work Experience:

- Experience in order processing, customer support, or a related role.

Education and Certification(s):

- High school diploma or equivalent; additional education in business administration or related field is a plus.

What We Offer:
Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.- Generous Paid Time Off- Savings Fund- Paid Holidays- Medical, Dental, Vision and Life Insurance- Education Assistance- Employee Development Resources- Employee Wellness, Leadership Development, and Mentorship Programs- Year-End Bonus- Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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