Telecommunications Network Support Specialist
hace 6 días
Job Summary
We are seeking a highly skilled Telecommunications Network Support Specialist to join our team. In this role, you will provide exceptional support to our customers, ensuring their telecommunications needs are met with expertise and efficiency.
About the Role
The successful candidate will be responsible for providing Level 1 and Level 2 service desk support, including answering and recording all incoming calls, taking ownership of problems until full resolution, and determining the functional area of the problem being reported.
Responsibilities
- Answer and record all incoming calls in a timely and professional manner
- Take ownership of problems until full resolution, working closely with stakeholders to ensure issues are resolved promptly
- Determine the functional area of the problem being reported, such as hardware, software, or telecommunications
- Provide solutions as practicable over the telephone, following established protocols and procedures
- Provide follow-up to the user on the status of the problem until resolution, ensuring customer satisfaction
- Verify problem resolution prior to closure, confirming that issues have been fully addressed
- Record details of each service outage and/or incident in a Government designated trouble-ticket management system, assigning a priority level to each trouble-ticket received
- Maintain a current inventory of all 403d TFSB hardware and software on the NIPR, SIPR, and CENTRIXS-K network
- Provide inventories at the request of the S6 government representative as identified by the COR
Requirements
To be considered for this exciting opportunity, you will need:
- A strong background in telecommunications engineering, with experience in service desk support
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
- A high degree of technical competence, with knowledge of hardware, software, and telecommunications systems
- Ability to work collaboratively as part of a team, with a customer-focused approach
What We Offer
In return for your hard work and dedication, we offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us
Intrepid Global Solutions, LLC. (IGS) is a leading international services company, providing a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities to deliver safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
EEO/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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