Telecommunications Network Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Telecommunications Network Support Specialist to join our team. In this role, you will provide exceptional support to our customers, ensuring their telecommunications needs are met with expertise and efficiency.
About the Role
The successful candidate will be responsible for providing Level 1 and Level 2 service desk support, including answering and recording all incoming calls, taking ownership of problems until full resolution, and determining the functional area of the problem being reported.
Responsibilities
- Answer and record all incoming calls in a timely and professional manner
- Take ownership of problems until full resolution, working closely with stakeholders to ensure issues are resolved promptly
- Determine the functional area of the problem being reported, such as hardware, software, or telecommunications
- Provide solutions as practicable over the telephone, following established protocols and procedures
- Provide follow-up to the user on the status of the problem until resolution, ensuring customer satisfaction
- Verify problem resolution prior to closure, confirming that issues have been fully addressed
- Record details of each service outage and/or incident in a Government designated trouble-ticket management system, assigning a priority level to each trouble-ticket received
- Maintain a current inventory of all 403d TFSB hardware and software on the NIPR, SIPR, and CENTRIXS-K network
- Provide inventories at the request of the S6 government representative as identified by the COR
Requirements
To be considered for this exciting opportunity, you will need:
- A strong background in telecommunications engineering, with experience in service desk support
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
- A high degree of technical competence, with knowledge of hardware, software, and telecommunications systems
- Ability to work collaboratively as part of a team, with a customer-focused approach
What We Offer
In return for your hard work and dedication, we offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us
Intrepid Global Solutions, LLC. (IGS) is a leading international services company, providing a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities to deliver safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
EEO/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Telecommunications Engineering Specialist
hace 7 meses
Campeche, México IAP Worldwide Services, Inc A tiempo completo**Summary of Position**: Will provide Level 1 and Level 2 service desk support; to include; - Answer and record all incoming calls; - Take ownership of problems until full resolution; - Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications; - Provide solutions as practicable over the telephone; - Provide...
-
System Administrator
hace 2 días
Campeche, México Viasat A tiempo completo**Company Overview**Viasat is a leading provider of global communication services, shaping the way consumers, businesses, governments, and militaries around the world communicate.**Job Description**We are seeking an experienced System Administrator to join our team as a Network Monitoring Specialist. In this role, you will be responsible for maintaining and...
-
IT Specialist 3
hace 7 meses
Campeche, México STRATASCORP A tiempo completo**Job Description**: Our team, supporting The USMC Next Generation Enterprise Network (NGEN-R) Contract, has an immediate need for an IT Specialist 3 with demonstrated experience to perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum Information Technology (IT) system operations. Primary...
-
IT Specialist Senior
hace 3 días
Campeche, México IAP Worldwide Services, Inc A tiempo completo**Summary** This job position is located in Camp Humphreys, Korea and supports the Joint Program Executive Office for Chemical and Biological Defense (JPEO-CBD) requirement for Contractor Logistics Support (CLS) services. The IT Specialist will be responsible for **Responsibilities**: - Plans, coordinates, employs CBRN IT systems similar to; Joint Effects...
-
Cyber Security Specialist 2
hace 7 meses
Campeche, México STRATASCORP A tiempo completo**Job Description**: Our team, supporting The USMC Next Generation Enterprise Network (NGEN-R) Contract, has an immediate need for a Cyber Security Specialist 2 with demonstrated experience in all aspects of Information Systems (IS) data availability, integrity, authentication, confidentiality, and non-repudiation. Primary responsibilities include: -...
-
Military Life Support Specialist
hace 2 semanas
Campeche, México Leidos A tiempo completoAbout LeidosLeidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military and Family Life Counselor (MFLC) team to support military families worldwide.This unique opportunity allows you to make a positive impact on the lives of military service members and their families as they navigate the challenges of military...
-
Cyber Security Expert with Advanced Network Protection
hace 3 semanas
Campeche, México Stratascorp A tiempo completoCompany Overview:Stratascorp, a leading provider of cutting-edge cybersecurity solutions, is seeking a highly skilled Cyber Security Specialist 2 to join our team.
-
Non-Destructive Inspection Specialist
hace 2 días
Campeche, México Nov Inc. A tiempo completoJob DescriptionWe are seeking a highly skilled Non-Destructive Inspection Specialist to join our team at Nov Inc. As a key member of our inspection team, you will play a critical role in ensuring the quality and safety of our equipment and processes.Key Responsibilities:Support inspections using certified equipment and tools, including UT, MPI, LP, VT, and...
-
Senior Financial Risk Management Specialist
hace 1 mes
Campeche, México Lhr Américas A tiempo completoJob OverviewLHR Americas is seeking a highly skilled Interest Rate and FX Hedging Specialist to join the Credit and Market Division of the Financial Risk Management Department.ResponsibilitiesAnalyze and quantify interest rate, FX, and commodity risk exposure of the group and propose hedging strategies to mitigate such risks.Understand and report on market...
-
Center Operations Specialist
hace 5 días
Campeche, México USO A tiempo completoSince 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side. Today’s USO continuously adapts to...
-
Center Operations Specialist
hace 7 meses
Campeche, México USO A tiempo completo**Why join our team?** With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team...
-
Center Operations Coordinator
hace 2 meses
Campeche, México Uso A tiempo completoCenter Operations Specialist Job DescriptionWe are seeking a highly skilled and dedicated individual to join our team as a Center Operations Specialist. This role is responsible for maintaining a warm and welcoming environment for troops and assisting with the day-to-day activities of a USO Center during an assigned shift.Key Responsibilities:Meet, greet,...
-
Campeche, México Leidos A tiempo completoJob SummaryWe are seeking licensed behavioral health professionals to join our team as Child and Youth Behavioral Military and Family Life Counselors (CYB-MFLC) in support of Camp Butler near Okinawa, Japan.This is an opportunity to serve a vital role in providing non-medical support, including counseling, consultation, and outreach, to eligible faculty,...
-
Senior Mechanical Systems Specialist
hace 1 mes
Campeche, México Beda A tiempo completoBeda, a renowned railway company, is seeking an experienced Equipment Installation Engineer to join our team. As a key member of our Campeche Project Department, you will be responsible for overseeing the technical management of electromechanical equipment and related systems.About the RoleThe successful candidate will develop technical management plans...
-
Unified Communications System Administrator
hace 7 meses
Campeche, México Valiant Integrated Services A tiempo completoMaintain baseline system security according to organizational policies. - Monitor and maintain system/server configuration. - Troubleshoot hardware/software interface and interoperability problems. - Coordinate with external agencies to ensure maximum interoperability between KBSC Unified Communications and external UC resources. - Monitors system...