Community Management Advisor

hace 2 semanas


Tlahuac, México BIGO México A tiempo completo

Fluent or Native English written and spoken (80% minimum)
- Living in CDMX
- Open to come to the office at least 2 days per week

**Responsibilities**:

- Responsible for supporting BIGO Live North American communities and their activities every day
- Organize custom events for specific communities, leveraging BIGO tools to meet individual needs
- Responsible for updating and maintaining dashboards, reviewing auditions, and communicating to external partners with consistent accuracy and precision
- Evaluate event performance qualitatively and quantitatively based on results
- Drive quantitative increases in community participation through events and in-app activations
- Collaborate with US Cross-functional groups to drive team and business results within budgetary guidelines
- Handle user feedback such as Google Play, product feedback background, etc., and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background

**Qualifications**:

- Proven customer service experience
- A passion for collaboration - able to work in a remote, startup environment across time zones and languages to identify problems, inform colleagues, craft solutions, deliver results as a team
- Operations experience required
- Professional with flexible schedule
- Good knowledge of Google Suite and Microsoft Office, specifically Excel (index/match, count/sumifs, vlookups, pivot tables etc.)
- Self-motivated fast learner with a results-driven approach and passion for the fast-evolving internet age
- Analytic, critical thinking and strategic problem-solving skills
- Proven ability to work well in fast paced environment to meet deadlines within short time constraints

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $18,000.00 - $25,000.00 per month

Application Question(s):

- How many years of experience do you have using Excel?

**Experience**:

- Customer: 3 years (required)
- Operations: 3 years (required)

**Language**:

- English at 80% (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Expected Start Date: 01/03/2023


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