Customer Success Specialist
hace 2 semanas
**Company Description**
Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Nielsen
- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.
Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.
- Responsibilities
- Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers
- Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions
- Develop and implement customized learning sessions/materials to address specific client business needs both on-site and online
- Synthesize data trends to offer proactive recommendations on best performance platforms
- Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.
- Build deep relationships and demonstrate consultative account management skills with clients
- Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products
- Track activities via Salesforce to provide key performance indicators
- Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking
- Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen’s position in the marketplace and achieve goals
- Qualifications
- Bachelor’s degree
- 1.5+ years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training
- Experience with Nielsen products and data preferred
- Ability to handle and prioritize multiple demands and projects simultaneously
- Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials
- Advanced English and Spanish level
- #LI-YL1
-
Customer Success Operations Specialist
hace 7 días
Tlahuac, México TigerConnect A tiempo completoTigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...
-
Customer Success
hace 20 horas
Tlahuac, México Samsara A tiempo completo**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
-
Customer Success Representative
hace 20 horas
Tlahuac, México Thomson Reuters A tiempo completo**Associate Client Success Executive** **Customer Success/Client Management experience,** **Responsibilities**: - What are the primary responsibilities and accountabilities of this role? - Closes renewals and simple upsell opportunities for assigned accounts and/ or geography - Support low-touch customers with end-to-end renewal motion (supported by...
-
Customer Support Specialist
hace 7 días
Tlahuac, México Karat A tiempo completo**We're **Karat**, the world's largest interviewing company.**: Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of...
-
Customer Success Executive Saas
hace 5 días
Tlahuac, México Consolidé A tiempo completoCONTALINEA La mejor plataforma para gestionar tu contabilidad y facturación electrónica en tiempo real desde la nube, esta en busqueda de: CUSTOMER SUCCESS **Requisitos**: - Escolaridad Administrativo Contable. - Conocimientos generales en contabilidad. - Buena habilidad de escucha y de comunicación. - Orientación de servicio al cliente y ventas. -...
-
Fioneer Customer Success Associate
hace 2 días
Tlahuac, México SAP Fioneer A tiempo completo**Description** **About SAP Fioneer** SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and...
-
Customer Success Analyst
hace 4 días
Tlahuac, México TD SYNNEX A tiempo completo**About the Role**: **What You'll Do**: - Demonstrated entry-level working knowledge of product, pricing, customer service and sales strategy. - Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products and services, practices, procedures and methods. - Demonstrated ability to identify and use appropriate...
-
Customer Success
hace 7 días
Tlahuac, México Colektia A tiempo completoColektia es la primera empresa de cobranza basada en inteligencia artificial y considerada una de las startups con mayor oportunidad de crecimiento en Latinoamérica. Estamos buscando personas que quieran construir algo memorable. Si te gustan los retos y deseas llevar tu desarrollo profesional al siguiente nível, queremos conocerte. Algunas cosas que...
-
Client Success Agent
hace 1 semana
Tlahuac, México SAC ACTIVOS A tiempo completoAmerican company operating in Mexico City, specialized in financial solutions is looking for a **"CLIENT SUCCESS AGENT USA - MEXICO"** **Requirements**: - Bachelor's Degree - Experience: 0-1 year - REQUIRED: ADVANCED ENGLISH AND SPANISH - CONVERSATIONAL with good spelling (Testing will be done). **Profile**: - Honest, responsible, punctual and...
-
Customer Relation Specialist
hace 20 horas
Tlahuac, México DHL A tiempo completo¿Qué hace que DHL una gran Compañía? ¡Nuestra gente y nuestra cultura, basadas en el respeto y los resultados! Sabemos que el trabajo de cada uno de nuestros colaboradores nos convierte en la Compañía de Logística # 1 en el mundo. - DHL Compañía #1 en servicio de logística global está presente en más de 220 países en todo el mundo, lo que la...
-
Frontline Support Specialist
hace 4 días
Tlahuac, México Deliverect A tiempo completo**Deliverect** As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all...
-
Customer Success Coordinador
hace 20 horas
Tlahuac, México WelbeCare A tiempo completo**¡**Únete a Welbecare como Coordinador de Éxito del Cliente!** En Welbecare, estamos buscando un apasionado Coordinador de Éxito del Cliente para unirse a nuestro equipo y ser el catalizador de la satisfacción y el crecimiento de nuestros valiosos clientes. Si te encanta interactuar con personas, resolver problemas y contribuir al éxito del cliente,...
-
Collection Specialist
hace 5 días
Tlahuac, México Atos A tiempo completo**Collection Specialist**: - Publication Date: Feb 29, 2024- Ref. No: 504696- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The role of RBU Credit Senior Specialist** The...
-
Talent Acquisition Specialist
hace 2 días
Tlahuac, México MetLife A tiempo completoMetLife is evolving our approach to talent and organizational development. The LatAm Talent Partner play the support to lead role in shaping and integrating key aspects of the talent ecosystem, including succession, leadership development, assessment strategy and tools, career development and mobility, performance development, coaching, and organization...
-
Mobile Insurance Specialist
hace 1 semana
Tlahuac, México HSBC A tiempo completo**Mobile Insurance Specialist** **(MIS)** **Role purpose**: Promote HSBC insurance solutions to match customer’s wealth needs (in particular Savings, Retirement and Investment), and increase insurance penetration through Premier segment, with a key focus on clients that don’t visit the branches often, through analytical and marketing program-driven...
-
Product Specialist
hace 1 semana
Tlahuac, México Rexroth A tiempo completo**Company Description** Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Position your career for long term success by...
-
Customer Service
hace 2 semanas
Tlahuac, México Talento Estratégico A tiempo completo**Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_ - **Requisitos**:_ - Experiência de 2 a 3 años en áreas de Customer Service - Inglés intermedio - avanzado - **Conocimientos**:_ - Asistencia en áreas de Ventas - Atención a clientes - Seguimiento y control a actividades. - Manejo de ERP - Manejo de CRM - Madejo sistema de tickets -...
-
Associate Marketing Specialist
hace 20 horas
Tlahuac, México McGraw Hill A tiempo completoThe associate marketing specialist will be responsible for creating marketing content and distributing it effectively. You will help us create a strong brand presence with innovative promotional offerings, online and offline marketing campaigns, and marketing events. You will collaborate with the sales team to ensure that your marketing efforts support their...
-
Business System Support Specialist
hace 20 horas
Tlahuac, México Emerson A tiempo completoThe Lifecycle Services (LCS) Business System Support Specialist is responsible for the day-to-day support of North America activities related to repair and manufacturing orders, service delivered training invoicing, and Valve Condition Monitoring. This role will be instrumental in ensuring we meet our service level commitments by delivering accurate and...
-
Product Development Specialist
hace 2 días
Tlahuac, México Sagan A tiempo completo**Job Position: Product Development Specialist - Latam** **Location**: Remote (CST Timezone) **Work Schedule**: Monday - Thursday, 9 AM to 6 PM CST Are you a creative thinker with a passion for developing innovative products? We're looking for a talented Product Development Specialist to join our team and lead the development of new products across our...