Software Support Engineer L2

hace 7 días

Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

**The company**

Come join our Toshiba Software Support team

We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers.

Every day, our team learns something new. If you are passionate about learning daily, this is the team to join. We are continuously exploring and building new support methodologies and techniques; enhancing our support processes; creating debugging tools; interacting with customers; and improving our team's soft and hard skills.

Your creativity and drive for positive changes is required, not just to propose solutions but also to take ownership of implementation. This could be in our internal Stack Overflow support instance, modifying or creating new Jenkins jobs, test automation, changing or adding new customer environments in our support infrastructure (virtualized or physical). We have a lot to do, and we are looking for great technical people like you to be part of a team that delivers outstanding SW support.

Our SW Support organization is currently involved with following technologies: Java, JavaScript, C++, Linux, cloud, docker, microservices, Ovirt, Jenkins, MongoDB, DB2, PostgreSQL, OpenAPI, and many other technologies and frameworks.

**Our people**

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

**What you will bring to the team**

Toshiba Global Commerce Solutions is seeking a self-directed software engineer with previous experience in software development, to join our team in Guadalajara, Mexico. The Software Engineer designs, builds, and supports custom software solutions for some of the world’s largest retailers.

**Your typical day as a Toshiba Sr. Java Developer (Technical Lead) will involve**:

- Analyze traces/customer logs to identify product configuration problems.
- Attempt the recreation of customer issues on his/her local environments (virtual or physical).
- Update our internal/external databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with customers and team members.

**Naturally To be successful in this role, you must have and know of**
- Bachelor’s degree in computer science/computer engineering or equivalent experience.
- +3 years of experience working in software development and/or support, with strong knowledge of software development life cycle process.
- Solid ability to effectively prioritize work, juggling daily support responsibilities, responsiveness to customer.
- Excellent interpersonal and communication skills.
- Solid Problem Analysis and Solving Skills: solid ability to troubleshoot a complex issue down to potential contributing components, identify root case if possible or gather supporting evidence for escalation.

**Preferred Skills**:

- Experience with customer SW support.

**We offer**:

- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
- Relocation bonus

**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.

**DIVERSITY, EQUITY & INCLUSION**:
We at Toshiba Global Commerce Solutions firmly believe that our people are integral to our customer’s success. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

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