Ver más Contraer

Director Backlog Management

hace 2 meses

Guadalupe, México Acuity Brands A tiempo completo

Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) y Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.

Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.

**Resumen del trabajo**:
You are accountable for bringing the voice of CX into our Mexico operations. You will foster strategic relationships with our manufacturing leaders & key management team members to bring the
voice of the customer, better understand their needs, and bring to light their impact on the business. You will execute the transformation of ABL Backlog Management focused on serving customers according to their real needs. Whether it is a request to expedite an order or aligning production priorities, you will be accountable for defining, implementing, and ensuring execution of an industry leading
comprehensive approach to customer support through Backlog Management. You will increase your knowledge of system rules and dating logic and with your expertise, you will reimagine the way we
service customer orders today. The processes you will develop in this role will mobilize all support teams to collectively achieve our stated CX goal to "increase the industry service level". Your success unlocks capacity within our CX, Product, Operations, and Sales leadership that in turn, leads to further commercial success.

**Tareas y responsabilidades clave (funciones esenciales)**:

- Strategic direction and Leadership
- Talent Development
- Backlog management
- Customer Support
- Lead & participate in customer / job site visits; Particularly large or strategic customers to establish experience presence, firsthand experience to customer impact, and to
receive customer feedback for improvements on service and the overall customer experience.

**Experiência preferida (es decir, sector de experiência)**:

- Bachelor’s degree or equivalent work experience or certifications
- Solid understanding of staff management and business strategies
- Excellent problem-solving and critical thinking skills
- Superior management and interpersonal skills
- 9+ years’ customer and managerial experience across a variety of domains

**Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Manager, Backlog Management

    hace 2 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Manager, Backlog Management

    hace 2 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Manager, Backlog Management

    hace 4 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc (NYSE:AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...

  • Backlog Management Manager

    hace 7 días

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Backlog Management Manager

    hace 4 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.    Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A...

  • Backlog Management Manager

    hace 1 semana

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Backlog Management Manager

    hace 7 días

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Director Customer Care

    hace 3 días

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Sr Mgr Backlog Management

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Backlog Management Representative Ii

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: **Skills**: **Education (minimum education required)**: **Preferred Education (i.e. type of degree)**: **Skills and Minimum Experience Required**: **Preferred Skills and Experience**: **Physical Requirements**: **Travel Requirements**: **Other**:

  • Director Customer Care

    hace 3 días

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc (NYSE:AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...

  • Director of Finance

    hace 1 semana

    Valle de Guadalupe, México Dream Valle de Guadalupe A tiempo completo

    Summary **The Director of Finance is responsible for the financial functions in the hotel and works closely with the General Manager, Ownership, and Corporate office to ensure accurate reports are submitted on time, including general ledger reconciliation, monthly and quarterly sales tax filings, timely monthly financials, balance sheet analysis, year-end...

  • Customer Care Specialist Ii

    hace 4 días

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Director of Sales

    hace 1 semana

    Valle de Guadalupe, México Dream Valle de Guadalupe A tiempo completo

    Summary **The Director of Sales and Marketing is a seasoned Sales and Marketing professional with a proven track record of driving innovative and highly-effective sales and marketing strategies that achieve measurable results. The DOSM is an active seller who also oversees the Sales and Marketing Department’s efforts to meet and/or exceed the projected...

  • Sr. Finance Manager

    hace 3 semanas

    Guadalupe, México KION Group AG A tiempo completo

    What we offer: **Responsibilities**: Define strategies to achieve the financials goals of the factories, identify leading and lagging key performance indicators. Prepare and present cost center forecasts, monthly review of actual to forecast and plan, and drive the annual budget process for that location. Calculate, review and ensure accuracy in the plant...

  • North America Director Manufacturing Procurement

    hace 4 días

    Guadalupe, Nuevo León, México KION North America A tiempo completo

    The North America Director Manufacturing Procurement must be able to influence and form strong partnerships with operations, manufacturing, quality, and other leaders, while focusing on best practices, the creation and sustainment of operational efficiencies, and managing multiple complex and competing priorities.What we offer:Although not limited to the...

  • IT Product Owner Integrations Api

    hace 2 semanas

    Guadalupe, México KNA de México A tiempo completo

    **This is how you WOW**: - Lead day-to-day interactions with business users, ensuring effective communication and gathering requirements. - Define the vision, roadmap, and user stories for integration products in collaboration with cross-functional teams. - Manage and prioritize the product backlog, ensuring alignment with business goals and continuous...

  • Sr. Finance Manager

    hace 3 días

    Guadalupe, Nuevo León, México KION Group AG A tiempo completo

    What we offer:Responsibilities:Define strategies to achieve the financials goals of the factories, identify leading and lagging key performance indicators.Prepare and present cost center forecasts, monthly review of actual to forecast and plan, and drive the annual budget process for that location.Calculate, review and ensure accuracy in the plant standard...

  • IT Product Owner Integrations API

    hace 1 mes

    Guadalupe, México KNA de México A tiempo completo

    This is how you WOW: ● Lead day-to-day interactions with business users, ensuring effective communication and gathering requirements. ● Define the vision, roadmap, and user stories for integration products in collaboration with cross-functional teams. ● Manage and prioritize the product backlog, ensuring alignment with business goals and...

  • IT Product Owner Integrations API

    hace 4 días

    Guadalupe, Nuevo León, México KNA de México A tiempo completo

    This is how you WOW: ● Lead day-to-day interactions with business users, ensuring effective communication and gathering requirements. ● Define the vision, roadmap, and user stories for integration products in collaboration with cross-functional teams. ● Manage and prioritize the product backlog, ensuring alignment with business goals and...