Director Backlog Management
hace 2 meses
Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.
Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) y Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.
Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.
**Resumen del trabajo**:
You are accountable for bringing the voice of CX into our Mexico operations. You will foster strategic relationships with our manufacturing leaders & key management team members to bring the
voice of the customer, better understand their needs, and bring to light their impact on the business. You will execute the transformation of ABL Backlog Management focused on serving customers according to their real needs. Whether it is a request to expedite an order or aligning production priorities, you will be accountable for defining, implementing, and ensuring execution of an industry leading
comprehensive approach to customer support through Backlog Management. You will increase your knowledge of system rules and dating logic and with your expertise, you will reimagine the way we
service customer orders today. The processes you will develop in this role will mobilize all support teams to collectively achieve our stated CX goal to "increase the industry service level". Your success unlocks capacity within our CX, Product, Operations, and Sales leadership that in turn, leads to further commercial success.
**Tareas y responsabilidades clave (funciones esenciales)**:
- Strategic direction and Leadership
- Talent Development
- Backlog management
- Customer Support
- Lead & participate in customer / job site visits; Particularly large or strategic customers to establish experience presence, firsthand experience to customer impact, and to
receive customer feedback for improvements on service and the overall customer experience.
**Experiência preferida (es decir, sector de experiência)**:
- Bachelor’s degree or equivalent work experience or certifications
- Solid understanding of staff management and business strategies
- Excellent problem-solving and critical thinking skills
- Superior management and interpersonal skills
- 9+ years’ customer and managerial experience across a variety of domains
**Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.
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