Market Quality Manager

hace 3 semanas


Colonia Polanco, México Marriott International, Inc A tiempo completo

**Job Number** 24065279

**Job Category** Procurement, Purchasing, and Quality Assurance

**Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**J**JOB SUMMARY**

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

**CANDIDATE PROFILE**

Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes issues and identifies trends.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Professional Demeanor**:

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing**:

- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- **Customer Relationships**:

- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- **Global Mindset**:

- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

**Generating Talent and Organizational Capability**
- **Organizational Capability**:

- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational



  • Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24090231 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for...

  • Group Sales Manager

    hace 1 mes


    Colonia Polanco, México 365 Parking A tiempo completo

    **Description**: Group Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. **What will I be doing?** As Group Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that...


  • Colonia Polanco, México Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: The position is based in Polanco, Mexico City, Mexico. You will be...


  • Colonia Polanco, México Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: We are looking for a Marketing Services Manager for Mexico, Central...


  • Colonia Polanco, México Siemens A tiempo completo

    Siemens is a leading global technology company with over 170 years of experience. We are currently seeking a **Project Procurement Manager **who will provide strategic partnership within Mexico Operations. **Main responsibilities**: *** Review and monitor the sales pipeline. Meet with cross-functional partners and participate in project/sales meetings to...


  • Colonia Polanco, México One Park Financial A tiempo completo

    One Park Financial (OPF) is a fast-growing FinTech (Financial Technology) company headquartered in Coconut Grove, Florida. OPF connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they NEED to take their business to the next level. We want to work with high-performing...

  • R2r Manager

    hace 1 mes


    Colonia Polanco, México Ingenico A tiempo completo

    Date: Jul 17, 2023- Company: - Location: Mexico, MX, 11560**R2R Manager**: Ingenico’s Record to Report (R2R) Manager is the primary owner of the end-to-end R2R process with the overall goal of managing a high-performing team to drive operational excellence in the newly created Center of Excellence (CoE) which provides services to several countries in the...


  • Colonia Polanco, México First Advantage A tiempo completo

    As Customer Success Manager, you'll be responsible for leading our charge to ensure our users have an exceptional experience by optimizing Salesforce functionality and potential add-ons as well as working with our innovation and product teams to create scalable self-service opportunities for all account-related activities, training, and other manual...

  • Project Manager

    hace 1 mes


    Colonia Polanco, México Siemens A tiempo completo

    Project Manager (“C” Projects) Specific Responsibilities - Ensures and models compliance with local laws, standards and regulations, Business Conduct Guidelines, EHS procedures and internal project development methodologies, tools and approvals. - Execute projects successfully - zero accidents, on-time, within budget - satisfying customer expectations...

  • Account Manager Nestle

    hace 1 semana


    Colonia Polanco, México HH Global A tiempo completo

    HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...

  • Lead Electrical Engineer

    hace 4 semanas


    Colonia Polanco, México Progressive Automations A tiempo completo

    **Progressive Automations** is a leading manufacturer and distributor of linear actuators and linear motion control products worldwide. With over a decade of experience in the industry, we are quickly growing and striving to lead the industry in innovation while bringing affordable, high-quality linear motion products to our customers. We are currently...


  • Colonia Polanco, México Siemens A tiempo completo

    Análisis y revisión de pipeline de proyectos - Análisis de financiamiento a proyectos - Registro de OC/Contratos de cliente - Ejecución de proyectos (participación en handover, recalculo de proyecto, forecast, OC a proveedores, solicitudes de fianzas, coberturas, facturación, seguimiento de cobranza, entregas) - Reportes de estatus de proyectos...


  • Colonia del Valle, México Dentsu Aegis Network A tiempo completo

    The purpose of this role is to provide financial advice and guidance to the business leaders of a large profit centre within a market in support of the achievement of revenue, profit and/or margin targets. Job Title: Commercial Finance Business Partner/ Manager **Job Description**: Key responsibilities: - Reviews and provides advice on strategic financial...

  • Cm de Servicios

    hace 1 mes


    Colonia Polanco, México Siemens A tiempo completo

    Siemens is a leading global technology company with over 170 years of experience. We are currently seeking for you, you will provide strategic partnership within Mexico Operations. **Requirements**: 5+ years of professional experience in IT procurement/ procurement related function In depth knowledge of IT Provider market in the IT Commodities: Software...


  • Colonia Florida, México Sinclair Pharma A tiempo completo

    Sinclair are currently recruiting for a Regulatory Affairs Manager at their Mexico City office The Regulatory Affairs Manager will act as Sanitary Responsible and Technovigilance representative on behalf of Sinclair Mexico and being responsible for overseeing local regulatory and quality activities in Mexico. The Regulator Manager will achieve agreed...

  • Consumer Insights

    hace 1 semana


    Colonia Polanco, México Kontoor Brands A tiempo completo

    Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina,...

  • Community Manager

    hace 4 semanas


    Colonia del Valle, México Dentsu Aegis Network A tiempo completo

    The purpose of this role is to deliver the Social and Content Strategy, managing social media channels and content streams, reporting to the Social and Content Manager or Head of Digital Marketing. Job Title: Community Manager **Job Description**: Key responsibilities: Conducts quality assurance on all community management activity that is taking place...

  • Implementation Manager

    hace 4 semanas


    Colonia Lomas de Chapultepec, México PRGX Global, Inc A tiempo completo

    **SUMMARY**: We are looking for a dedicated, driven professional with experience serving clients throughout the technical onboarding phase. You’re a team player with excellent communication skills, a knack for efficiency, and a strong technical background in databases. If you thrive in a fast-paced, hard-working environment and are passionate about...

  • Dir-human Resources-b

    hace 3 días


    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24055510 **Job Category** Human Resources **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Human Resources will report directly to the property General Manager, with a...

  • Dir-human Resources-a

    hace 3 días


    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24055506 **Job Category** Human Resources **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Director of Human Resources will report directly to the property General...