Manager Customer Success Shared Services
hace 2 meses
As Customer Success Manager, you'll be responsible for leading our charge to ensure
our users have an exceptional experience by optimizing Salesforce functionality and
potential add-ons as well as working with our innovation and product teams to create
scalable self-service opportunities for all account-related activities, training, and other
manual activities that we have today. In addition, you’ll lead the charge by adopting
Chat, Chatbots and other on-demand tools for Mid-Market customers. You'll lead a
team of shared services customer success reps and work closely with cross-functional
teams to develop and implement strategies that drive a robust digital strategy,
customer satisfaction, retention, and growth which will be measured by KPIs as well
as work deflection measures.
Requirements to apply:
- Mexican Nationality
- Strong Salesforce skills specific to process automation and workflows
- 5-8 years relevant experience in a B2B account management or service delivery role
REMOTE POSITION.
United States Equal Opportunity Employment:
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