Post Sales Service Specialist

hace 3 semanas

Apodaca, México ABB A tiempo completo

**Post Sales Service Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

**Your responsibilities**:

- Work closely with customers to develop resolution plans, monitor progress, and ensure appropriate closure.
- Provide troubleshooting and problem resolution support via phone and web.
- Interact with technology, supply chain, product management, sales, and field service to provide technical and commercial solutions for customers.
- Work cross-functionally with global teams.
- Document customer cases and actions using case-tracking tools.

**Your background**:

- Bachelor’s Degree in Electrical, Mechanical or Electromechanical Engineering.
- 2+ years of experience in Customer support.
- Portfolio Management/Business Strategy/Market Intelligence.
- Previous experience with: Manufacturing / Cost Accounting / Finance.
- Knowledge of ERP (SAP) FICO Model, OFFICE, Advanced Excel.
- Strong Leadership, Attention to detail, self-critic, and excellent customer service attitude.
- Intermediate - advanced English level.

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