Aftersales Strategic Marketing PMO

hace 2 meses

Ciudad de México Nissan A tiempo completo

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting.

**Mission**:
To design and implement strategic Marketing and Retention cross-functional projects, focused on Nissan Intelligent Service umbrella for Aftersales Business Model enhancement, customer journey reinforcement and satisfaction index improvement.

**Key Responsibilities**:

- To analyze Aftersales data bases to understand market and customer trends. Base on trends and customer analyzes, to identify opportunities in Aftersales Business Unit. To analyze and support Service Retention, considering different audience, seasonality, year over year trends and Business Plan objectives (short and med term plans).
- To coordinate Aftersales Marketing Project Management Office to ensure:
Initial project documentation (design and project chart, Gantt timetable, Critical route, etc.)

Cross-functional work and deliverables coordination.

To analyze potential opportunities areas to boost projects benefits in pricing, Communication, Product, Promotion, Placement, etc.

To understand and manage critical success factors such as processes documentation, training, launching coordination, etc.

Weekly progress reports and participation in Strategic Marketing Committees with Top Management.
- Budget controlling for Variable Marketing Expenditures and Fixed Marketing Investments to potentiate resources usage.
- To coordinate CMM (New cars Marketing Department) initiatives with impacts in launchings.

**_To coordinate the Advertising Agency deliverables**: business relationship, vendor management, visual arts creation, communication plan, media plan, etc.
- Synergy work with CRM Team to reinforce Brand Communication Strategy.
- Reporting to local and regional level, through KPIs dashboards, Hoshin Kanri reports, etc.

**_Ongoing projects**: Pre-paid Maintenance Services, Nissan Express Service, Nissan Intelligence Service, etc.

**Qualifications & Certifications**:
3 or more years of experience working in PMO or Marketing areas, with some education or experience in Business Management and Data analytics.

Relational database understanding and database usage skills required

Have driver´s license.

Proficient in MS Excel & MS Power Point, knowledge in MS Project.

Analytical and detail oriented, with strong problem-solving skills and planning strong sense.

Experience in the automotive industry is helpful.

Experience in vendor management is desirable.

Bachelor’s degree is required in Business Administration, Industrial Engineering, Finance or Marketing.

**Competencies**:
Excellent communication skills in Spanish and English languages (for top management and big quorum forums e.g. all Dealer Network)

Analytical thinking and detail oriented.

Planning & people management skills are required, with verifiable experience.

Demonstrates a positive sense of urgency.

What We Offer

As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

México City Ciudad de Mexico Mexico

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