Aftersales Business Development Center Specialist

hace 2 semanas

Ciudad de México Nissan A tiempo completo

**Mission**:
The aftersales lead management and Business Development Center specialist will expand relationships with internal and external customers by working in a strong collaborative way with different critical departments as CRM, IT, Customer Quality, Commercial and different vendors in order to enhance Customer Experience, Satisfaction and Business Performance.

**Key Responsibilities**:
Responsible to measure and control all the assignments in a project plan in order to build aftersales Business Development Center improvement.

Develop and follows-up the Key Performance Indicators of aftersales BDC and consolidate program level reporting.

Utilize industry best practices, techniques, and standards throughout entire project execution.

Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Provides support and recommendations to field team in order to enhance sales opportunities through Mkt campaigns and leads actions.

Track marketing strategies and actions of the competition.

Contribute to retention KPI, through up-selling strategies.

Define and monitor key indicators and process improvement to develop Business Development Center.

Analyze lead and conversion rate opportunities with an improvement recommendation.

Implement processes, training and touchpoints actions based on the strategy.

**Qualifications & Certifications**:
Bachelor’s degree in Marketing, communication, engineering or related field.

Minimum two years of experience as Marketing Analyst, CRM or Aftersales Management.

Detailed understanding of the aftersales industry and competitive call center understanding is a plus.

Experience using analytics and measurement to inform data-driven decisions for organizations.

**English level**: advanced.

**Excel**: Analysis and data management and generation of graphs. Reporting.

**Competencies**:
Team leadership and negotiation experience/proficiency is required.

Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and problem-solving capabilities.

Analytical mindset to resolve issues in a variety of complex situations.

Experienced in facilitating cross-functional team discussions, including well-developed negotiation skills while providing clear direction.

Experienced in making data-driven recommendations.

Excellent written and verbal communication skills is highly required.

**Executive presentation skills**: English and Spanish.

Ability to work, prioritize and make decisions independently in a fast-paced services environment.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

México City Ciudad de Mexico Mexico

  • Business Development Specialist

    hace 2 meses

    Ciudad de México KECH Development A tiempo completo

    Join KECH Development, an international real estate development company headquartered in New York City. We are looking for a skilled and motivated business development specialist to join our team. In this role, you will play a crucial part in driving sales and implementing marketing strategies to promote our projects. **Responsibilities**: - Develop and...

  • Aftersales Business Planning Specialist

    hace 1 mes

    Ciudad de México Nissan Motor Iberica SA A tiempo completo

    Aftersales Business Planning Specialist page is loaded Aftersales Business Planning Specialist Apply locations México City, Ciudad de Mexico - Mexico time type Full time posted on Posted 2 Days Ago job requisition id R00157270 At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to...

  • Business Development Specialist

    hace 2 semanas

    Ciudad de México Page Personnel A tiempo completo

    Alimentos - Business Development Specialist **Sobre nuestro cliente**: Business Development Specialist is an inside sales professional who converts marketing qualified leads (MQLs) into sales qualified leads (SQLs) and sales opportunities, driving new revenue growth from new customers **Descripción**: - The focus of the role (80%) is to source new sales...

  • Business Development Specialist

    hace 3 semanas

    Ciudad de México FreeBalance A tiempo completo

    As a Business Development Specialist at FreeBalance you will be responsible for identifying, managing and expanding new business opportunities in the Government Resource Planning (GRP) market. The Business Development Specialist will be expected to increase the FreeBalance sales pipeline and is accountable for gathering and analyzing GRP market data. This...

  • Sr. Planner, Aftersales Business Intelligence

    hace 2 meses

    Ciudad de México Nissan A tiempo completo

    **Key job responsibilities**: - Create a hub for Aftersales reporting and build infrastructure (Within Tableau and/or other tools as required) which take data from various resources and convert them to intelligence supporting all Aftersales team with intelligence required to run & grow the business - Automation of Aftersales reporting required for...

  • Aftersales Fleet Specialist

    hace 1 mes

    Ciudad de México Nissan Motor Iberica SA A tiempo completo

    Aftersales Fleet Specialist page is loaded Aftersales Fleet Specialist Apply locations México City, Ciudad de Mexico - Mexico time type Full time posted on Posted 2 Days Ago job requisition id R00165848 At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life. Fleet channel...

  • Business Development Specialist

    hace 2 meses

    Ciudad de México Cuatrecasas A tiempo completo

    **DESCRIPCIÓN EMPRESA** Cuatrecasas, firma de abogados internacional con marcada implantación en España, Portugal y América Latina, cuenta con un equipo multidisciplinar y diverso de más de 1700 profesionales en 27 oficinas de 13 países, que cubren todas las disciplinas del derecho de empresa y trabajan en colaboración constante, compartiendo retos y...

  • Business Development Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México ABB A tiempo completo

    Business Development Specialist - Motion ProjectsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Business Development Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México ABB A tiempo completo

    Business Development Specialist - Motion ProjectsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Business Development Specialist

    hace 3 semanas

    Tlajomulco de Zúñiga, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Business Development Specialist you will support proactive business development aligned with the Motion's strategy in Mexico for increase attention and focus. You will provide business support, including expertise in products, applications,...

  • Business Development Specialist

    hace 2 meses

    Tlajomulco de Zúñiga, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Business Development Specialist you will support proactive business development aligned with the Motion's strategy in Mexico for increase attention and focus. You will provide business support, including expertise in products, applications,...

  • Business Development Specialist

    hace 5 días

    Ciudad de México, Ciudad de México ABB A tiempo completo

    Business Development Specialist - Motion ProjectsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Aftersales Sr Insights Specialist

    hace 2 meses

    Ciudad de México Nissan A tiempo completo

    The Aftersales Sr Insights Analyst will be responsible of activities focused on Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign. **Duties and Responsibilities**: - Create and design technical solutions to meet business needs by translating end user's requirements and finding innovative, creative visualizations...

  • Business Development Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Cuatrecasas A tiempo completo

    DESCRIPCIÓN EMPRESACuatrecasas, firma de abogados internacional con marcada implantación en España, Portugal y América Latina, cuenta con un equipo multidisciplinar y diverso de más de 1700 profesionales en 27 oficinas de 13 países, que cubren todas las disciplinas del derecho de empresa y trabajan en colaboración constante, compartiendo retos y...

  • Aftersales Insights Specialist

    hace 2 meses

    Ciudad de México Nissan A tiempo completo

    The insight analyst will be responsible of activities focused on the Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign. **Duties and Responsibilities**: - Create and design technical solutions to meet business needs by translating end user's requirements and finding innovative, creative visualizations and tools....

  • Aftersales Insights Specialist

    hace 2 meses

    Ciudad de México Nissan A tiempo completo

    The insight analyst will be responsible of activities focused on the Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign. **Duties and Responsibilities**: Create and design technical solutions to meet business needs by translating end user’s requirements and finding innovative, creative visualizations and tools....

  • Aftersales Insights Specialist

    hace 6 días

    Ciudad de México Nissan A tiempo completo

    The insight analyst will be responsible of activities focused on the Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign. **Duties and Responsibilities**: Create and design technical solutions to meet business needs by translating end user’s requirements and finding innovative, creative visualizations and tools....

  • Aftersales Sr Insights Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Nissan A tiempo completo

    The Aftersales Sr Insights Analyst will be responsible of activities focused on Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign.Duties and Responsibilities: Create and design technical solutions to meet business needs by translating end user's requirements and finding innovative, creative visualizations and...

  • Business Development Specialist

    hace 1 semana

    Ciudad de México Polymath Ventures A tiempo completo

    **Acerca de Autolab**: Autolab es un emprendimiento de alto crecimiento en el sector automotriz. A través de una plataforma tecnológica, ofrecemos a nuestros clientes finales un servicio de reparación de vehículos confiable, asequible y con gran servicio. Todas las reparaciones son realizadas por una red de talleres independientes que se asocian con...

  • Aftersales Insights Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Nissan A tiempo completo

    The insight analyst will be responsible of activities focused on the Aftersales Business like: Service Lane, Wholesale, Product Commodities, Warranty and Campaign.Duties and Responsibilities:Create and design technical solutions to meet business needs by translating end user's requirements and finding innovative, creative visualizations and tools. Must be...