Customer Success Specialist
hace 1 semana
**Why work with us?**
We are a fast-growing company that is revolutionizing the world of data in Latin America
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.
We are innovative, agile, and inspired by data - and we are looking for people that share those values to join our mission to build stronger businesses
Join the data-revolution
**The role**:
The Customer Success Specialist is responsible for driving engagement, usage and satisfaction with our offerings to support renewal and contract growth. This role involves proactively learning more about the needs of a client, most critically, how our customers define success and ensuring we meet and exceed those expectations.
**What you will do**:
- Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
- Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
- Continuous monitoring of customer health to better inform account management and expansion strategy.
- Drive upgrade revenue through increased product adoption and increased usage.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
- Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
- Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
- Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.
- Customer Success KPIs monitoring.
**What we are looking for**:
- Successful Customer Success Specialists must be proactive, social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Specialist should engage with customers, be curious about their needs and wants, and create strategies that grow that value they identify.
- Excellent interpersonal skills and ability to communicate and foster positive business relationships.
- Demonstrated ability with sales teams to identify customer needs and deliver differentiated solutions.
- High computer literacy, ability to learn new software, and experience delivering technology-driven solutions.
- Experience working with brand image and promoting value through customer experience.
- Technical and analytical skills required.
- Strong strategic planning and project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
- Strong team player, self-starter, and thrives in a multi-tasking environment who can quickly adjust priorities.
- Experience with Salesforce, HubSpot, or comparable CRM.
- Experience 3 years desirable.
- Bachelor’s Degree.
- English fluent.
**What we offer**:
- Positive and encouraging work environment.
- Dynamic company where you can grow as far as your vision and curiosity leads you.
- Competitive compensation and benefits package.
- Hybrid office / remote work scheme.
- CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training._
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