Customer Service Analyst

hace 3 semanas

Tlahuac, México McCormick A tiempo completo

**Customer Service Analyst**

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.

We are hiring immediately for a full-time **Customer Service Analyst**

**Why join us?**

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401K, insurance, time off, etc.) we also offer:

- Competitive pay based on experience, annual bonus and yearly increases based on performance
- Career growth opportunities and promotions, we love to promote from within
- Flexibility and Support for Diverse Life Stages and Choices
- We don’t just care about revenue. We prioritize our communities and the planet we share. We are proud to be awarded as a Top 50 company for diversity and have multiple most sustainable company awards (including #6 global ranking)
- Incentives such as 401K match program
- Wellbeing programs including Physical, Mental and Financial
- Tuition assistance

**Position Overview**

The NA Customer Service Analyst has responsibility for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

**Responsibilities**:

- Receives, enters, and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints. Prepares, collects, and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
- Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Customer Service Managers on order status, issues, or outlook.
- Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
- Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
- Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
- Utilize analytical tools, systems, and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.

**Required Qualifications**:

- Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field
- 1-3 years’ experience preferred in Customer Service, Distribution, Logistics or Supply Chain.
- Fluent English skills
- Excellent interpersonal and relationship management skills.
- Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way.
- Analytical skills, intermediate Microsoft Office (Excel, Word), independence in addressing and solving issues with internal and external customers, experience with ERP systems.
- Achieving results, ability to manage multiple process steps and adapt to changing priorities.
- Ability to identify and drive improvement opportunities for work processes (process improvement mindset)

We’re a global company, so no matter where we work, from Melbourne to Mexico City, and every region in between, we all work together.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Pay: $25,000.00 - $30,000.00 per hour

Ability to commute/relocate:

- Atizapán de Zaragoza, Méx.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service, Distribution, Logistics or Supply Chain: 1 year (preferred)

**Language**:

- English (required)

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