Customer Care Analyst I

hace 6 meses

Tlahuac, México Emerson A tiempo completo

The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest in the mix of technical review, order entry and customer service activities.

**Responsibilities**:

- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
- Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
- Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
- Provide consulting support to Order Management when processing an order
- Achieve targets on productivity, service levels, and quality
- Perform other duties as required

**Requirements**:

- Education: Currently studying an engineering, business administration or accounting career.
- Experience: at least 1-2 years of sales related customer service experience is preferred
- Intermediate English
- Solid prioritizing and organizational skills along with being a self-starter
- Intermediate
- Advanced Portuguese is preferred
- Has an interest in the mix of technical, customer service, and sales
- Willing to work on flexible shift schedule based on business needs

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