Mgr-front Desk

hace 3 meses

Ciudad de México CDMX Marriott International, Inc A tiempo completo

**Job Number** 24174825
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to

  • Mgr-Front Desk

    hace 7 meses

    Ciudad de México Marriott International A tiempo completo

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Front Desk

    hace 3 meses

    Ciudad de México, CDMX CJ CAPITAL FAMILY OFFICE A tiempo completo

    **FRONT DESK** - Brindar atención de calidad al personal interno y externo dando respuesta y solución oportuna a los requerimientos que se presenten, manteniendo; el control en la recepción, e instalaciones. - Brindar apoyo en actividades administrativas encomendadas para el logro y consecución de los objetivos de la empresa. **Requisitos**: - Manejo...

  • Front Desk Supervisor

    hace 8 meses

    México Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...

  • Gerente de Front Desk

    hace 6 meses

    Ciudad de México CLUB 51 A tiempo completo

    CLUB 51 es un espacio de formación y pensamiento empresarial y foros de discusión para temas de transformación, cambio y disrupción, con una amplia agenda de eventos y actividades. Forma parte del equipo de Front Desk como**:Gerente de Front Desk** **Requisitos**: - Bachillerato o licenciatura en: Turismo, administración, hotelería o similares. -...

  • Front Desk Supervisor

    hace 8 meses

    México Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Desk Supervisor

    hace 8 meses

    México Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Desk Agent

    hace 6 meses

    Ciudad de México Umbral, Curio Collection by Hilton A tiempo completo

    **Front Desk Agent (Hotel)** *Proceso de Check In / Check out. *Resolucion de Problemas. *Manejo de Terminales bancarias. *Atencion a los detalles. *Inglés avanzado indispensable. Pay: $8,000.00 - $10,000.00 per month COVID-19 considerations: Acordadas por GOB CDMX Work Location: In person

  • Front Desk Agent

    hace 1 mes

    Ciudad de México, CDMX TASMAN A tiempo completo

    Estamos en busca de Front desk nocturno Idioma Ingles-Español. Facilidad de palabra Excelente atencion a clientes Intuitivo Solucionador de conflictos Tipo de puesto: Tiempo completo Sueldo: $12,000.00 - $14,000.00 al mes Beneficios: - Aumentos salariales - Bebidas gratis - Caja de ahorro - Descuentos y precios preferenciales - Días de paternidad...

  • Front Desk Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México Auberge Resorts A tiempo completo

    We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Auberge Resorts, a luxury resort in Riviera Maya.About UsAuberge Resorts is committed to delivering exceptional experiences for our guests. As a key member of our front desk team, you will be responsible for ensuring smooth check-ins, personalized service, and...

  • Front Desk Supervisor

    hace 7 meses

    México Auberge Resorts A tiempo completo

    **Company Description** Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new destination from Auberge Resorts Collection opening late 2021, will bring a compelling luxury experience where...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **職務編號** 24174825 **工作類別** Rooms & Guest Services Operations **地點** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理**...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **Nº do Cargo** 24174825 **Categoria de emprego** Rooms & Guest Services Operations **Local** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma empresa que...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **Stellenangebotsnummer** 24174825 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Management - Marriott tritt als Arbeitgeber für...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **职位编号** 24174825 **工作类别** Rooms & Guest Services Operations **地点** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置？** N **职位类型**...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **ジョブ番号** 24174825 **求人カテゴリ** Rooms & Guest Services Operations **場所** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico 地図で表示 **スケジュール** Full-Time **遠隔地ですか?** N **配置転換ですか?** N **職位の種類** Management -...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **N. Posizione** 24174825 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Management - Marriott International applica una...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **Numer oferty** 24174825 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Management - Marriott International jest...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 24174825 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **İş Numarası** 24174825 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Management - Marriott International,...

  • Mgr-front Desk

    hace 3 meses

    06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo

    **หมายเลขงาน** 24174825 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico ดูบนแผนที่ **ตารางการทำงาน**...