Technical Support Associate

'''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...

**Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...

Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...

**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals - Excellent in Analytical &...

The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...

Bring your creative and analytical skills to a team where you’ll be inspired, empowered, and rewarded for life by creating products that impact thousands of families every day. Position**:Associate IT Tools** Location/Division Specific Information**:Mexico **/ Engineering Division **What will you do?** - Provide next-tier support for IT support teams to...

**TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente: Buscamos a partir de 2 años de experiência en: -...

**REQUIREMENTS**: - Experience is not required (We provide you with all the training) - The minimum education required: High School - Excellent communication skills in the English language - Solution-oriented mindset and passion for resolving problems. - Passion for working with people and helping them to get their stuff to work - Readiness to learn...

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

**Requirements**: - L1 and L2 technical support - Assist and support customers with web integrations. - PHP, HTML, and CSS troubleshooting. - Diagnose and troubleshoot problems of e-commerce platforms. - Make recommendations for improvement and innovation. - Analyze system specifications and translate system requirements to manageable and measurable...

At Novus our goal as a company is to help feed the world affordable, wholesome food and achieve a higher quality of life. We aim to make a clear difference in sustainably meeting the growing global need for nutrition and health. Novus' employees help bring this Vision and Mission to life. Our employees support our customer in over 80 countries worldwide. Our...

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

**Cápita Works** was founded in 2020, amid a global pandemic, to provide people with remote jobs to work from home and offer small and medium-sized companies in the US access to the best remote talent in Mexico. We are still striving to find the best talent in Mexico, individuals who are eager to be part of an innovative environment and **work remotely**...