Subdirector Serv Clien Can Alt
hace 2 semanas
Subdirector Serv Clien Can Alt
Country: Mexico
**WHAT YOU WILL BE DOING**
Misión:
Brindar un servicio oportuno y eficiente en materia de aclaraciones de productos y servicios bancarios a los clientes que así lo soliciten, garantizando la satisfacción a sus requerimientos y reclamaciones, así como un adecuado control para la toma de decisiones que deriven de los lineamientos establecidos por nuestra Dirección.
Asegurar la gestión de los procesos, en apego a las normativas internas y externas a fin de salvaguardar los intereses del grupo
Funciones Principales:
1.Vigilar las correcciones de aplicativos, procesos y comunicación que generan aclaraciones mediante medición del volumen de aclaraciones recibidas con el propósito de disminuir impacto al cliente
2.Organizar a los equipos humanos y materiales mediante medición de tiempo y volúmenes para lograr una equilibrada asignación de actividades que permita la atención de las aclaraciones de acuerdo a níveles de servicio y estándares de calidad
3. Planificar canales y níveles de servicio con áreas internas y entidades externas mediante reuniones para obtener los elementos indispensables de análisis para la atención de las aclaraciones
Licenciatura en Administración o afín, experiência de 1 a 2 años en atención a clientes y/o como gerente en operaciones.
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