Sr. Auditor, Member Operations Transactional

hace 4 semanas


Tlaquepaque, México Herbalife A tiempo completo

Overview:
Reclutador: Alma Martinez

Manager: Gabriela Hernandez

Nível: Staff IV

STATEMENT:
The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills to solve complex and escalated situations. Will perform verification of the process. Excels in customer service skills, experience and be able to handle complex and sensitive cases. The Sr. Auditor GBS will identify and recommend opportunities for process improvements. Will work in partnership with Member Operations Management and GTS to resolve problems, review enhancements and submit “change requests” that involve our processes.

DETAILED RESPONSIBILITIES:

- Provide support to Records, R&R, Order Audit and Member Compensation GBS auditors with general questions (floor support) and escalated situations.
- Advise and process cases of high exposure for business and / or legal exposure effectively and with limited deadlines.
- Review / Validation of statistical information ensuring that all information is captured in a timely manner.
- Provide support to projects and initiatives reviewing and approving business requirements and document design.
- Provide support to the GBS, while maintaining an open mind to process improvements and helping identify areas that can be automated.
- Must use fact-finding and analytical skills to identify and report any inconvenience in the GBS departments.
- Must keep informed and stay current with Herbalife’s Marketing Plan - policies.
- Complete translation requests, and all special projects assigned and related to Member Operations.
- Support company and department projects from beginning to end. Review Business Requirement Documents (BRD) and remain flexible to participate in User Acceptance Testing.

SUPERVISORY RESPONSIBILITIES:
None

Job Qualifications:
REQUIRED QUALIFICATIONS:

- **Excellent communication**, analytical, problem solving, concise and courteous manner, internally and externally, at all levels and across diverse cultures.
- Bi-lingual English/Spanish written/verbal communication.
- Advanced knowledge of the Marketing Plan
- Customer, deadline and results oriented.
- Ability to adapt as the external and internal environment evolves.
- High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude.
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Experience as an auditor, trainer, representative.

Languages:

- **Bi-lingual English/Spanish written/verbal communication.**

**Experience**:

- **Proficient with Microsoft Office** (Word, **Excel**, Outlook)
- Experience as an auditor, trainer, representative (OA, R&R, MC, Records)
- Knowledge of MS Office Suite, Herbalife Systems and Refund/Records/Orders/policies-processes

**Education**:

- Bachelor’s degree (Completed or in progress)



  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Overview** Deadline to apply: August 2nd, 2023 Recruiter: Mayté Ochoa This positon reports to: Gabriela Hernandez STATEMENT: The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: - Recruiter: Montserrat Tavares - Position reports to: Brenda Rivera The position will supervise the daily transactional and administrative operations of Member Compensation agents providing leadership, operational expertise, and motivation across the team. The MC Supervisor will collaborate building strong internal relations with GBS Member...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: Deadline to apply: August 1st, 2023 Recruiter: Zulema Rivera This positon reports to: Abril de la Rosa STATEMENT: This position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: Recruiter: Montserrat Tavares Position reports to: Abril De La Rosa This position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring all training, procedures and processes are...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Level**:Staff III **Recruiter**:Manuel Garcia **Manager**: Brenda Rivera, Manager, Member Compensation Transactional GBS ** STATEMENT**: Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Sr. Analyst, Transactional Sourcing Staff IV** Recruiter: Manuel Garcia This position reports to: Monserrat Romero, Manager I, Transactional Sourcing The analyst will contribute to the goals of Center of Excellence Mexico with the transactional, administrative and reporting processes. This role will be responsible from the creations of...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Overview** Deadline to apply: August 2nd, 2023 Recruiter: Mayté Ochoa This positon reports to: Gabriela Hernandez STATEMENT: The Global audit analyst MO will be responsible for performing a routine high-level audit of the orders functions, records administration, Member compensation and R&R functions (depending on the requirements of the...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered to make adjustments to Members based on Herbalife’s compensation plan, making it a specialized area within company. This position will be...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Deadline to receive resumes is **September 1st 6:00 pm **Recruiter -** Mayté Ochoa **Position reports to**:Brenda Rivera Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered to make...

  • Sr. Internal Auditor

    hace 3 días


    Tlaquepaque, México Herbalife A tiempo completo

    Overview: STATEMENT: The Sr. Internal Auditor is responsible for auditing the operations and financial information of various departments within the organization to ensure accuracy and compliance with policies, procedures, GAAP, good business practices, government guidelines, and laws. The Sr. Internal Auditor will identify and report on findings, as well...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Recruiter**: Manuel Garcia **Manager**: Karinna Hernandez, Manager I, Member Operations Transactional **Level**: Staff IV The Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility. Perform verification of the...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Dir. Global Workforce Management & Optimization** | Level: Director** Recruiter: Manuel Garcia This position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, Americas STATEMENT (defines the major functions/ purpose of the position) The Director, Global Workforce Management and Optimization, is a key leader within Member Services...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Dir. Global Workforce Management & Optimization** | Level: Director** Recruiter: Manuel Garcia This position reports to: Ivan Alarcon, Sr. Dir, MS & Engagement Center, Americas STATEMENT (defines the major functions/ purpose of the position) The Director, Global Workforce Management and Optimization, is a key leader within Member Services...


  • Tlaquepaque, México Herbalife A tiempo completo

    Descripción: **Sr. Analyst, Business Intelligence - Staff IV** La fecha límite para aplicar será el 10 de Marzo de 2023 a las 6:00 p.m. Reclutador: Manuel Garcia Esta Posición reportará a: Pablo Milanessi, Manager, BI Development El Sr. Analyst, Business intelligence sera responsable de desarrollar modelos de datos y dashboards en Power BI para...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: Recruiter: Montserrat Tavares Position reports to: Paola Arriaga STATEMENT: Member Operations Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require...


  • Tlaquepaque, México Grupo Salinas A tiempo completo

    GRUPO SALINAS Es un conjunto de empresas dinámicas, de rápido crecimiento y a la vanguardia tecnológica, con enfoque en la creación de valor económico, social y ambiental. Al llevar bienestar a todos los níveles de la sociedad, Grupo Salinas fomenta el desarrollo de los países en los que opera. Intégrate con nosotros como: AUDITOR...


  • Tlaquepaque, México Grupo Salinas A tiempo completo

    GRUPO SALINAS Es un conjunto de empresas dinámicas, de rápido crecimiento y a la vanguardia tecnológica, con enfoque en la creación de valor económico, social y ambiental. Al llevar bienestar a todos los níveles de la sociedad, Grupo Salinas fomenta el desarrollo de los países en los que opera. Intégrate con nosotros como: AUDITOR...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    This role is responsible for managing supply chain product renew business operations and processes for a country or regional business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational...


  • Tlaquepaque, México Herbalife A tiempo completo

    Overview: Recruiter: Montserrat Tavares Position reports to: Gabriela Hernández The GBS R&R Supervisor is responsible for supervising the daily operations of the Member Operations Transactional GBS audit team. The supervisor will monitor the audit team certifying proper procedures and guidelines are being followed. Moreover, the audit supervisor will be...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for assisting the efficient procurement of goods and services required for the organization's operations, contributing to the overall success of the procurement function. The role supports in identifying and onboarding vendors/suppliers and managing purchase orders. The role supports team members to meet business...