Technical Support Engineer

hace 7 meses


Ciudad de México RAD Data Communications, LTD A tiempo completo

Location

Mexico City, México

Roles & Responsibilities

Analyze network and equipment configuration problems and defects

Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner

Present technical training to co-workers and customers as needed

Provide on-site troubleshooting and support when required

Contribute to knowledge base of the team

**Reports to**: Team Lead, Global Services Engineer

**Requirements**:
Minimum of 4 years’ experience providing technical support in the areas listed below:
Carrier Ethernet Technology

IP/Ethernet - VLAN’s, Routing, Switching

QOS - Prioritization and Policing

IT Network Administration

Fluent written and spoken Spanish & English - mandatory

Bachelor’s degree in a technical field - advantage



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