IT Onsite Engineer

hace 2 meses

Tlahuac, México NCR A tiempo completo

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

NCR Voyix CORPORATION

JOB DESCRIPTION - ITS Onsite Engg

LOCATION: Mexico City,Mexico

Job Title: ITS Onsite Engg

Reports to: IT Support Manager.

Resource Type: Employee

Last Revision Date: 9th Feb 2024

& KEY AREAS OF RESPONSIBILITY:

- This position is responsible for supporting the day to day IT operations NCR locations, working with both local, regional and global business and IT counterparts.
- This position is responsible for hands-on client software support to include
- LAN/WAN Network support, Telephony support, Printer support.
- PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.
- Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits
- Help Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teams
- Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)
- Project work including real estate projects, installation and maintenance for network, communications, AV equipment.
- IT asset inventory management / stocktakes / audits
- IT vendor support including telecom services management, IT vendor procurement
- Participate in IT planning and program execution
- Weekly timesheet entry into management systems
- Managing the site computer rooms
- Business continuity planning and execution.
- This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.
- Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.
- Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan execution
- The position will also be involved in project activities - coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.

ATTRIBUTES / KEY COMPETENCIES:

- Proficient in IT infrastructure support and Executive Office support
- High availability - before, during and after office hours end user support and project support
- Support key executive events like management meetings.
- Ability to support multiple sites in as required.
- Self motivated, attentive to detail, able to learn quickly, innovative, organized.
- Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.
- Capability to communicate and articulate ideas clearly to all levels of management
- Ability to work with in-country business teams, in-country IT, regional IT and global IT teams.
- Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours
- Excellent verbal and written communications
- Action driven, service oriented, self managed and high degree of autonomy
- Process discipline and focus on ethics and compliance
- Strong understanding of the IT development process, and support processes

QUALIFICATIONS:

- Certificate or Bachelor degree in IT/Computer/Electronics & Communications Engineering or related discipline
- Experience with one or more of the following operating s

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